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Background not showing on desktop

New Member

Background not showing on desktop

Hello CC Community!

 

I am having an issue with my background color not displaying on my e-mail when viewed on a desktop.  It should be a textured blue background but only comes through as plain white background with no texture.  The correct background displays when viewing on mobile and when I open my email as a webpage on the desktop, but not when it's opened from the Outlook app.  Any tips?

1 REPLY 1
Highlighted
Moderator

Re: Background not showing on desktop

Hi @KathrynD341 

 

So sorry to hear this is happening with the background image of your campaign! We would like to collect a few more details as I was unable to replicate the same experience:

 

  • What version of outlook are you using?
  • Do you have any security programs running on your computer?
  • Are you still unable to see the background if all images are downloaded when viewing the email?
  • Does whitelisting Constant Contact in your security settings help?

 

Please send us this information along with a screenshot of what you are seeing to social_support(at)constantcontact(dot)com.


Frankie.P
Community & Social Media Support

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