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Backgrounds taking over email replies & forwards

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Backgrounds taking over email replies & forwards

Is there a way to apply a background color or image that doesn't take over an email when somene replies or forwards it?

 

It appears that the background style is applied to the email body, rather than a content div, so when someone replies, the entire email body suddenly has the same background.

 

Is there a way to avoid this without creating a template from scratch?

9 REPLIES
CTCT Employee

Re: Backgrounds taking over email replies & forwards

Hi @JonnyCSWD

I'm sorry for the issue with forwarding your emails. We do have an issue we are tracking on this. If you could send us an email at social_support(at)constantcontact(dot)com and let us know the exact issue you are encountering and any other details you can provide, such as which email client did you forward it from (Outlook, Gmail, etc...) and which was receiving it, a screenshot or copy of the email if possible and we are happy to take a look at it. Please also let us know if there is anything else we can do for you by reaching out here or by using our other means of support. Those can be found here


Adrienne B.
Community & Social Media Support

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All Star

Re: Backgrounds taking over email replies & forwards

Has this issue been solved? I am also having problems with it. See attached reply with full background pattern...image005.jpg

All Star

Re: Backgrounds taking over email replies & forwards

No one at Constant Contact can tell me why it happens. It doesn't just happen with backgrounds, either - sometimes the border color will be applied as a background. Forwards & replies always get the bg automatically. However, I recently got a newsletter from another organization (sent through Constant Contact) that had a background applied, but it didn't take over when I forwarded it. So it's theoretically possible; hopefully someone at CC can weigh in and clear this up!

 

FYI you can manually remove the background when replying to an email with a background applied (but that doesn't help with emails from other people).

CTCT Employee

Re: Backgrounds taking over email replies & forwards

Hello @JonnyCSWD,

 

Thank you for reaching out to us and expressing your concerns with this situation. I apologize if you weren't able to get in contact with our Support team or that you have not received a more affirmative answer in this regard. To better investigate exactly what might be happening we are trying to gather some information for investigating purposes as we are trying to narrow down and locate the foundation of this issue. If you happen to come across this issue there are some things that we would like to know for informational purposes:

 

1 - What email client was the email forwarded/replied from?

2 - If forwarded, what email client was the forwarded email received at?

3 - The exact issue that is being experienced?

4- Username to your Constant Contact account?

 

If you do encounter this issue again, you can email this information to social_support(at)constantcontact(dot)com along with a reference to this post. You can also add any additional information that will assist us with locating the issue. I'm sorry if this may be causing any inconvenience. Please let us know if there is anything else we can assist with today. 

Tiago_R
Community & Social Media Support

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Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
CTCT Employee

Re: Backgrounds taking over email replies & forwards

Hello @A.SPIRE,

 

Thank you for letting us know that you're still experiencing this. Our developers are collecting data to help improve our tools and stop this from happening. Could you please email us at social_support(at)constantcontact(dot)com along with a reference to this post and the following information:

 

1 - What email client was the email forwarded/replied from?

2 - If forwarded, what email client was the forwarded email received at?

4- Username of your Constant Contact account?

 

You can also add any additional information that will assist us with locating the issue. 

 

 


Amber_L
Community & Social Media Support

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Occasional Contributor

Re: Backgrounds taking over email replies & forwards

We are also having this issue.  I don't know about forwards, but definitely on replies.

We are a membership association, so replies come from corporate accounts, not gmail or yahoo addresses.

I get a surprising number of complaints about it, too.

CTCT Employee

Re: Backgrounds taking over email replies & forwards

@FreshPFC

 

Thank you for bringing this to our attention on the Community.

 

I apologize that you are experiencing this issue as well. Unfortunately we are unable to control the display of replies and forwarded emails. We will continue to investigate this issue in hopes that we can find a resolution with the various web mail clients. In the meantime, please let us know if you have additional questions.

 

Thanks!

 

Evan G.
Customer Engagement Specialist
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Re: Backgrounds taking over email replies & forwards

I have this issue too, and I really feel as if there has to be a solution. I recently came from another email marketing platform and they were able to change it. I did, however, speak with three people from Constant Contact who all said it was not possible. Yet I too have received an email from an organization using Constant Contact where the background does not take over the replies/forwards of the email. There has to be a way to add a white divider or white block across the entire top of the email before starting the actual design/template with the colored background.

CTCT Employee

Re: Backgrounds taking over email replies & forwards

Hi @MainStreetCommunityFoundation

 

Thanks for reaching out in the Community! While this is not something that we can control, I am happy to track your feedback on this issue. Please reach out if you have any further questions on this.

 

Thanks!

 

 


Alex S.
Community & Social Media Support

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