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Change email addresses via upload

Occasional Contributor

Change email addresses via upload

I couldn't find an answer to this on the forum, apologies if this already exists out there. 


I have a two-fold need related to auto-responses.


1) In the event I receive an email that say " no longer works at company, please direct future emails to". I'd like to be able to upload an excel document to Constant Contact that has the existing email and replace it with the new email contact address. I don't really want to add the contact, but replace the old one so the lists are the same. 


2) In the event that someone wants to be removed, or their auto-response says 'this mailbox is not being monitored', I wanted to know if there was a way to remove mass quantities of emails via upload. In our list, I can get upwards of 50-60 per campaign that are not monitored. It takes a lot of time every week to manually select the contacts and remove them. This would save a great amount of time.



Re: Change email addresses via upload


Hi @MartinT758


No need to apologize! We are always happy to help point you in the right direction. The good news a contact's current email can be updated to a new email address. However if your contacts do not make this update themselves, you will have to do it manually in your account.


You can also removed these auto-response contacts in bulk as well. If you add these contacts into one separate list, you can delete the list at once. You can even take it a step further and upload a copy of this list directly into your unsubscribed list.


Frankie P.
Community & Social Media Support

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