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Deactivated new account!

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New Member

Deactivated new account!

Hi, I'm completely new to this service. Just 2 hours ago I sent my credit card information to buy a plan, designed a draft and couldn't send it because of a "deactivated account". What is that? This is the first time I have this problem online. 

 

Any member of the community can help me out? Thank you!

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3 REPLIES 3
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Moderator

Re: Deactivated new account!

Hi @user96723 

 

So sorry to hear this has happened with your account! I have taken a peek and can see your account was disabled by our Account Review department. The good news is this team is available by phone and can help answer any further questions you may have.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Re: Deactivated new account!

Hi,

I am facing the same problem from last many days. I am not able to send emails not even a test mail.

As suggested above I had a conversation with the team, but I am still facing the same problem.

need urgent support on this.

 

Thankyou.

 

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CTCT Employee

Re: Deactivated new account!

Hi @user781228 

 

Thank you for reaching out and letting us know. I'm sorry that you are experiencing this problem. Our Account Review team will be happy to further assist you with this issue, however, you will want to reach back out to them for further assistance. I have checked and everything else is set with your account.

 

Thank you for using Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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