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Email Kickbacks

New Member

Email Kickbacks

I have a subscription at the $29 level, I believe. I have 113 addresses in my contact list. When I try to send to the entire group, only 100 go through. So, I eliminated down to 97. When I sent again, the same 13 that kicked back the first time, kicked back again. I thought it might be an issue with being over 100, but that doesn't appear to be the case. Beside their addresses reads, "Suspended." I deleted them and re-input with the same result. Thoughts?

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CTCT Employee

Re: Email Kickbacks

Hello and thank you for reaching out to The Community! After taking a look at the reporting for your last few campaigns I noticed these emails that are bouncing as Suspended all share the same email domain (ex. email(at)domain(dot)com). That tells me that group of contacts may need to White List Constant Contact. If you need additional assistance with White Listing you can reach out to our Deliverability Team. They can speak more on these topics and provide farther assistance if it’s needed.  


Antonas_S
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