In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET.
Visit our Help Center to see all of the ways you can find answers to your questions.
I am new to Constant Contact, and have designed an email campaign. I have been working on the campaign constantly and now have it looking just how i want it. However, now that i am done i have done a couple test emails, and the actual email that i receive is very distorted compared to what i create online. Even one of the pictures does not show up on the email.
Is there a fix for this? Thanks!
I apologize this is happening with your email when it is being forwarded. What exactly are you seeing distorted in your email? Was this email both forwarded from and received in Outlook? Do you see any changes when sending directly from Constant Contact? After downloading the images in my Outlook inbox I was unable to replicate this same experience. Changes in an email when it is forwarded is caused by the sending client, so it can sometimes appear different on the other end. These details and any screenshots you may have will be very helpful to have. This is something we are continuing to troubleshoot. I have also tracked this experience in your account and added you to our queue to be notified when this is resolved.
Sorry the problem is not happening when forwarding the email, somehow i titles my post wrong. The problem is - whenever i send an email campaign directly from the ConstantContact website, it appears very distorted when viewed in outlook (offline) however i just realized that the formatting is correct when I open the email from my Outlook Web App (online). I have attached one screenshot of what the email looks like as i have designed it and one of what it looks like on the receiving end in outlook.
Thanks for your help!
Thank you for helping to clarify this! What version of Outlook on your desktop are you working in? Are you able to replicate this with any other email address? Is this the only image realigning incorrectly? Based on your screenshots it looks as if you are using Outlook 2016 as your email client. We have seen emails sporadically stretch in Outlook 2016. This does appear to be a change on Outlook's end, and isn't specific to Constant Contact. A workaround that we can suggest in the meantime is:
Once you follow these directions the last step is restarting your Outlook. Please let us know if this workaround helps!
Our "Email Marketing Mastery Series" webinar this week is covering Email Automation!
I think you will find this webinar, along with the other free weekly webinars we offer helpful!
Here's the link to register for free!