You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.
I see that you have uploaded a PDF file called "Data Centre - poster" three times, is this the one you are looking for? If so, I see it in your Library several times. You would need to either view it in the Library(by clicking the Library tab) or by inserting it into your email since it's a document. Were you looking to include it in your email as an image instead?
Hello @KevinD712 ,
It looks like you called into Support for help on another issue (social media links). I am not sure if you received help on this, so just in case I took a look in your account and noticed that there are some PDF files that have been uploaded. If your image is saved in a PDF file, it would need to be converted to an image file type (jpg, png or gif) to be uploaded. Within Constant Contact images can be inserted into emails and PDF can only be linked to, so this is why you are not seeing it to add to your campaign. If you do not have the image saved in one of the image file types you can search for a PDF to JPG converter online. If you need some assistance with this you can send the file to us at social_support(at)constantcontact(dot)com with a reference to this post, the file attached and your username.
Sorry to hear you're having trouble inserting your images. When you upload these new images, what file format are they in? Images will only insert into the email editor if they are a JPG, PNG or GIF file format. If you happen to have your images saved as a PDF or Word file, you will only be able to use the Document Link feature for these files.
I hope this helps! Let me know if you have any other questions.
PDF files are common file formats for flyer's, brochures, menus and more. We know you often want to include a graphic of that PDF file in your email. Since you can only enter an image if it’s a jpeg, gif or png file we have some directions for you on how to turn your PDF file into an image file. We will do this by taking a screenshot, or capture of your document. Make sure you have the document open on your computer or phone and then following along below.
First, we need to determine which type of device you are working on.
*Please note, you are welcome to crop or edit the image once you get it into Constant Contact as well.
To take a screenshot on an Iphone:
To take a screenshot on an Android device:
*All mobile devices are a little different so we’ve included the two most common mobile types here. If these aren’t working or you have another type of device please check your manual to see if a screenshot is possible.
Sorry to hear you're running into a problem uploading your file! I took a look at your account and i do see you've successfully uploaded your PDF file. Which screen are you uploading your file from? If you're uploading your PDF file while in the editor you may be trying to insert an image. Doing it this way will upload your file, but it won't populate in the library like the rest of your images. In order to insert a PDF file, you will have to make it a clickable link within your email.
Your PDF appears to be a flyer, so if you would like this to be inserted much like an image, you just need to convert it from a PDF file to either a JPEG or PNG. You can achieve this by taking a screenshot or using a 3rd party converter.
Let us know if you have any additional questions.