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Image Library Folders

Occasional Visitor

Image Library Folders

I just switched to the 3rd generation editor and am having problems with my image folders. I have a multitude of image folders and sub-folders from many years of use. When I try to access a subfolder, only the images in the main folder for that category display.  I can't get to any of the existing sub-folders at all.  And I'm not sure how to upload new images into existing folders either. Am I missing something?  Do I need to re-do everything so as to have only main folders?

CTCT Employee

Re: Image Library Folders

Hi @MarleneP


Thank you so much for coming to the Community with your experience! I am so sorry the folders in your library are not showing correctly when working in your email. I took a peek at your account and was able to replicate this. This is something we would like to troubleshoot further for you. I have reached out to our higher-level technical team and they will take a closer look into it. They will reach out through the contact address on file with an update in the next 4 business days.


I apologize for any inconvenience this experience may have caused!

Frankie P.
Community & Social Media Support

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Occasional Visitor

Re: Image Library Folders

Thanks so much.  I will look forward to hearing from someone!

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