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Is sign up and customer support always this bad?

Occasional Contributor

Is sign up and customer support always this bad?

Is sign up and customer support always this bad? I mean, actually disabling new accounts? Not allowing the disabled accounts to be accessed to be deleted or managed?

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5 REPLIES 5
Moderator

Re: Is sign up and customer support always this bad?

Hi @RobertM9305 

 

I apologize for the experience you've had with your account. I have taken a peek and can see this disable was put in place by our Account Review Department. For your security we are unable to go into your account details here in the Community. However our Account Review specialists are available by phone and can help answer any questions you may have on the status of your account.


Frankie P.
Community & Social Media Support

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Occasional Contributor

Re: Is sign up and customer support always this bad?

I would prefer this to be answered out in the open, so that people can see whether you guys actually follow up on a commitment to quality customer service. In case there's anyone following this thread, I've had emails today from CC saying that the computer used wasn't suitable, but a different computer would probably be okay. It's really ridiculous. If you want to help people's productivity, you're not.

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Moderator

Re: Is sign up and customer support always this bad?

Hi @RobertM9305 

 

At this time we don't handle these cases in a public forum, and instead ask for users to call into our Account Review Department. I apologize for any inconvenience this may cause! Were you able to get in touch with this team? Or even start a new account?


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

Re: Is sign up and customer support always this bad?

Yes, some very helpful people closed out the old account, we opened a new account, and this evening it's blocked again.

CTCT Employee

Re: Is sign up and customer support always this bad?

Hello there @user422709 

 

Are you currently experiencing difficulties when logging into your account? I do not see anything on your account indicating that the account is locked or you're in need of a list review. However we would love to help you troubleshoot further if needed! 


Brigitte P
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.