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My Test email shows up blank until the receiver clicks on it. Any way to change this?

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My Test email shows up blank until the receiver clicks on it. Any way to change this?

My Test email shows up blank until the receiver clicks on it. Any way to change this?

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Moderator

Re: My Test email shows up blank until the receiver clicks on it. Any way to change this?

Hello @MichaelO8535. Thanks for reaching out to us. I looked at the most recent campaign in your account and saw that it is mostly one large image. It's possible that the email client does not automatically download images and that's why it's showing up as blank. We do not have a way to force images to automatically display as it is up to the email client to do this.

 

What we can suggest is to include a line of text prompting your readers to download images to view the entire email. Also, we do find that emails with one large image and little text can get picked up by spam filters and might not even land in the inbox at all. To prevent this from happening, you want to increase the text-to-image ratio by including some more text in your email. 


Caitlin M.
Community & Social Media Support

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