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Narrow by tags not visible

Occasional Contributor

Narrow by tags not visible

Hi, I have added tags to some of my contacts so I can send the relevant newsletter in the relevant language. However when I go to Schedule and the various lists of contacts to choose from comes up, at the bottom righ thand corner of that dialog box, I should have "Narrow by tags" as per the tutorial. But there is no "narrow by tags". Is there something I must do to have it appear?

15 REPLIES 15
CTCT Employee

Re: Narrow by tags not visible

Hi @LauriePr,

 

Thank you for posting your question in the Community! I had a look into the account and it appears that all the emails created were with the same template style. Each should have the option on the scheduling page as you referenced. The narrow by tag option would not appear when selecting lists for a Welcome email nor Autoresponder emails. Could you please send us an email to social_support(at)constantcontact(dot)com with the title of the email campaign where the tag option was not available, referencing this post? We'd love to take a closer look!

 

Thank you!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Regular Visitor

Re: Narrow by tags not visible

I have had to change browser to be able to pull the narrow by tag feature - seems to be a problem when I use google.

Moderator

Re: Narrow by tags not visible

Hello @MarvonaW. I'm sorry that you were having trouble trying to narrow by tag but you were able to do this using a different browser. Please let us know if there is anything else that we can assist you with.


Caitlin M.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Visitor

Re: Narrow by tags not visible

So why  not make the narrow by tags able to work with chrome so I DON"T have to change browsers to do that - it isn't pretty.

Moderator

Re: Narrow by tags not visible

Hello @MarvonaW. It's possible that you may have a plugin or extension in Chrome that was causing you to not see the narrow by tag feature and that's why a different browser would work for you. Did you try using an incognito window in Chrome? Here is more information on how to disable any plugins or extensions that could be causing issues when you are working in Constant Contact. 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Contributor

Re: Narrow by tags not visible

Thank you all for you very appreciated replies. I now know why. If you are using the free version of Constant Contact, you do not have the tag option. That's all. i just wanted to see how it worked before I took the payment option. Which I now have and the tags do appear.

 

CTCT Employee

Re: Narrow by tags not visible

Hi @LauriePr!

 

Thank you very much for letting us know, I'm glad it worked out! If you have any further questions or concerns, don't hesitate to reach out! Here are all the ways you can get ahold of us!

 

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Senior Member

Narrow by tags not visible

Hi All,

Dear all,

 

Have created tags for specific lists but when it's time to schedule an email, the option to narrow the list down to specific tag is not visible/applicable. Could you please advise what is the resolution to this?

 

Does it matter that the email we are trying to resend is the GDPR template one?

 

Thanks,

Tasos

Tags (3)
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CTCT Employee

Re: Narrow by tags not visible

Hello @Logicom_Distribution,

 

Thank you for reaching out to the Community. I can definitely understand how important it is to be able to narrow down the list of contacts you are sending your email to. To better investigate why you are currently not seeing that option when you go to schedule, there is some information we would like to gather:

 

- The username to your Constant Contact account

- The email you are trying to schedule

 

Please email this information to us at social_support(at)constantcontact(dot)com. Feel free to add any additional information to that email. 

Tiago_R
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing