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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

Need help sending a Welcome email

New Member

Need help sending a Welcome email

I have created a Welcome email to send out. I can not send it. It keeps asking me to edit, or fix my info. Everything is 100% correct. I am so completely confused! Please help.


Always Grateful,


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CTCT Employee

Re: Need help sending a Welcome email

Hi @SamanthaL993,


Thanks for reaching out to the Community!  I would be happy to assist you!


The default welcome email on the accounts is an automated email that will be sent to all new sign-ups by the system.  Once you have it customized and activated, you don't have to do anything else!  That email will ONLY go to new contacts that have come in through a sign-up form.


If you would like to create a regular email campaign to manually send out to your contacts, you can do that also. 


The other option is to use an automated email series to send it out automatically to contacts you add to a certain list.  That option is only available in the Email Plus plan, but would allow you to send it to contracts other than the ones coming in through a sign-up form, such as new contacts you add yourself.


Please let us know if there is anything else we can do for you!


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