Showing results for 
Search instead for 
Did you mean: 
Some customers are seeing intermittent errors when attempting to upload a new image or insert an image into their email. While we look into getting this fixed we have found if you try to reattempt your previous action, the image will be visible. We apologize for this inconvenience.

Newsletter viewing on Iphone10 and androids

New Member

Newsletter viewing on Iphone10 and androids

I always check the view on mobile device before distributing my newsletter via email but have learned that it does not show up well on iphone 10 or some androids.  My iphone is a 7 and it comes through beautifully so I was not aware of the problem until a few subscribers brought it to my attention.

Is there a fix for this?

CTCT Employee

Re: Newsletter viewing on Iphone10 and androids

Hi @DebraJH,


Thank you for reaching out to the Community!  So sorry you are seeing some mobile display issues. So far I have not been able to find any reports of this type of issue, so it could be something new.  Would you be able to provide some screenshots of the issue you are seeing on the mobile phones?   If you can get some examples, we can get a case over to our second level support to help troubleshoot this for you! 


If you have any further questions please feel free to reach out to us. We are always happy to assist you in any way we can!



Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.