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Not Gathering Data From Wordpress Plugin

Regular Visitor

Not Gathering Data From Wordpress Plugin

Hello,

I have installed the Constant Contacts Forms plugin for Wordpress and linked it to my account. I have added a new form to the site, but when I fill in the fields and submit the form, it is not appearing in my contacts list.

 

Can you please help me configure this plugin to work properly??

 

Thanks,

 

Peter

2 REPLIES 2
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CTCT Employee

Re: Not Gathering Data From Wordpress Plugin

Hi @First-NameL6305!  

 

Thank you for reaching out to the Constant Contact Community.  I’d be happy to assist you today.

I do see that your WordPress plugin is connected to your Constant Contact account.  Please review the video here on setting that up in your WordPress account to be sure all steps were completed.  This knowledgebase article is also helpful for double checking the setup and syncing your list on Constant Contact. 

 

If you are still having issues after checking your setup, can you please send an email to communitysupport(at)constantcontact(dot)com and include your username, the website you have installed the form on, a brief message explaining any errors you are receiving, and a reference to this community post. Once we receive that email, we'll be able to do some additional troubleshooting.

 

Donna_P.
Community & Social Media Support

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Regular Visitor

Re: Not Gathering Data From Wordpress Plugin

Hi Donna,

 

Thank you for your reply. I have resolved the issue. I selected the list my new contacts were to be saved to inside the contact form area, but when I saved the changes the save didn't seem to work. I have again selected the list and contacts are now being added successfully.

 

Thank you for your time.

 

Peter