cancel
Showing results for 
Search instead for 
Did you mean: 

Purging addresses that never open emails

CTCT Employee

Re: Purging addresses that never open emails

Hello @MeredithA21,

 

You are very welcome. Feel free to reach back out to us if you have any additional questions or any feedback that you would like to provide. Have a great weekend.

Tiago_R
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
Frequent Visitor

Re: Purging addresses that never open emails

Checking email records one by one is not an accepted solution for finding those who have never opened an email. We need an Export to CSV or Excel that lists each email in our directory and totals how many emails they opened for the reporting period. Thanks!

Tags (2)
CTCT Employee

Re: Purging addresses that never open emails

Hi @DianK,

 

Thank you for providing that feedback. I apologize that our current steps for gathering the Did Not Open are not up to the task. However, I have submitted your feedback to our developers. We appreciate any further feedback that could help enhance our users' experience. Let us know if you need assistance with anything else. 

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
Occasional Advisor

Re: Purging addresses that never open emails

Lucas

 

Thank you for your answer.  I love Constant Contact, but I don't think the developers are going to do something about this.  Mousing around a bit on the Help page, I found that similar questions were raised in 2010, and they have not been resolved.  

 

I believe this question has not been resolved because it is not in the business interests of Constant Contact to resolve it. I believe I am simply stating a fact. If we could all purge our emails, easily, of deadwood, then we will all have smaller email lists, and we will mostly be paying Constant Contact less per month.

 

This is not an accusation of some kind.  I just believe in cause and effect. CC is a great product: Why has this issue not been resolved for about eight years?   It doesn't strike me as  huge programming challenge.  So there must be another reason.  This is my candidate for the "other reason."

 

However, software companies usually find out, sooner or later, that customer satisfaction is key.  Changing software is far easier than buying a new computer, car, furnace,  or any physical object. If you aren't willing to cannibalize your own software products, in the long run, someone will do it for you.

 

In other words, I suggest CC should fix this problem.

 

Meredith

 

Tags (2)
CTCT Employee

Re: Purging addresses that never open emails

@MeredithA21

 

I apologize that this feature has not been implemented.

 

We will continue to gather user feedback on this feature. In the meantime, please let us know if you have additional questions about the suggest method to complete this task.

 

Thanks and have a great weekend!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Occasional Visitor

Re: Purging addresses that never open emails

Hey there - hope you dont mind me jumping in here..... has there been any updates regarding this?

I am looking for a fast and efficient way to clean up my email lists and remove subscribers who have not opened emails in a while.

CTCT Employee

Re: Purging addresses that never open emails

Hello @EmilyW660

 

Thanks for joining us in the Community!

 

We certainly understand the value that it would be to clean up your list based on who's been active from your content. We are always looking to improve the platform to make it easier to maintain your lists. One of the best current resources would be the way to generate a list based on who's been active and who's not. For more information on this please click here. Once you create this list of contacts that haven't opened your emails over a period of time you can quickly remove these from your account all at once. Hope this helps!

Brian_H
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
All Star

Re: Purging addresses that never open emails

When I click on the link I get a 'page not found' error. So whatever help you're trying to provide isn't accessible.

CTCT Employee

Re: Purging addresses that never open emails

Hello @NHMA13

 

Thanks for reaching out to us and pointing this out. This has been updated! Please let us know if you need further assistance. 

Brian_H
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!