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Question-IMPORTANT

Occasional Visitor

Question-IMPORTANT

I signed up for the $80/month level. I have approx. 5,000 e-mail contacts. Is 5,000 max for the month or is it the largest group so I can e-mail them as many times a month I want and it's still just $80/month?
1 REPLY 1
CTCT Employee

Re: Question-IMPORTANT

Hi @JoanH303!

 

Thanks for reaching out! Here's how our billing system works: we charge based on the number of contacts in your account, depending on what contact tier you are in. It sounds like you are in the up to 5,000 contact tier. To check what tier you are in, and to look at the pricing for the other contact tiers, you can find it by clicking on the silhouette icon in the upper right-hand corner of the page, and click on Plans & Pricing: 

 

 

Plans_Pricing.png 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You can send out unlimited emails to the contacts in your account, no matter the pricing tier. 

 

If you have additional billing questions, I recommend reaching out to our Billing department. They are available to answer any and all billing and contact tier related questions. Click here for their contact information! 

 

Gwendolyn B
Customer Engagement Specialist
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