Hello @JohnA405. I see that you did talk to a member of our Support team about this issue shortly after posting in the Community but I did want to answer the question in case anyone else here needed to know this as well. Constant Contact is permission-based so we can only start the resubscribing process if a contact requests to be added back into the account. We do not send emails to contacts through Constant Contact once they have unsubscribed nor can we add them back manually. If you do have a contact that possibly either accidentally unsubscribed or unsubscribed but wants to receive your emails again, you would want to send them the link to one of your sign-up form so they can sign up themselves. You would have to email them the link using a work or personal email address. Here is an FAQ on how to do this.
Hi @MarkBentley. You would send the Form URL for your sign up form to your unsubscribed contacts.
That does not remove the "unsubscribe" - simply creates a duplicate email contact (which is surely wrong). I have sent an email to support on this issue this morning with further details and evidence.
Hello @MarkBentley. This method should not create a duplicate contact. When an unsubscribed contact clicks on the URL for your sign up form, they will see this message after entering their email address:
After clicking submit, they will receive an email with instructions which will look similar to this:
After clicking to update their profile, they will see your Update Profile form. The message of "I wish to continue receiving occasional mailings based on my interests" will be selected. Once they click Update Profile, their changes will be saved and they will be able to receive emails from you again.
That is not what happens. Two contact records with the same email address are created (as you can see them in our account) as I made clear in my email this morning and no "update profile" option is supplied - the registration is accepted as a new contact.
In other words, your software does not work as claimed and I have provided the evidence that makes that clear.
I'm sorry to hear this is happening. We would like to take a closer look at this. If you can please email us at Social_Support(at)ConstantContact(dot)com, we will be sure to research this and correspond with you on our findings. Please include screenshots, an example of a contact where this happened and any other details you may have.