In recognition of the Presidents Day holiday, our Support office will be open with limited availability on Monday 02/18 from 10:00 am - 6:00 pm ET. Check out our Help Center for all the ways to get in touch with us and get help.
Hi. I'm using a new template that CC created for me. At least 4-5 times today, I've gotten this error and my changes have been lost.
Please explain. Thanks.
Hello @RobertD8228. I'm sorry that you are seeing this error message when you are working on your email. Sometimes this error appears as the result of a browser issue. I can see from your screenshot that you are using Safari. Have you tried using a different browser to see if the error appears then? Please let us know if you are still having trouble and we can further troubleshoot from there.
I have this same issue on 1 computer in particular. It's maddening... The newer template system has some bugs that still need to get worked out. Note: No other websites have any issue on the computer.
Sorry to hear this! I took a look at your account and can see you currently have an open ticket with our upper level of support to further troubleshoot this experience. A member of this team will reach out to you directly with any further updates. Please let us know if there is anything else we can assist with in the meantime.