Recurring Constant Contact problem -- "Oops! We couldn't save your changes"

[RobertD8228]

Hi.  I'm using a new template that CC created for me.  At least 4-5 times today, I've gotten this error and my changes have been lost.

Please explain.  Thanks.

[Caitlin_M]

Hello @RobertD8228. I'm sorry that you are seeing this error message when you are working on your email. Sometimes this error appears as the result of a browser issue. I can see from your screenshot that you are using Safari. Have you tried using a different browser to see if the error appears then? Please let us know if you are still having trouble and we can further troubleshoot from there.

[MattW267]

I have this same issue on 1 computer in particular. It's maddening... The newer template system has some bugs that still need to get worked out. Note: No other websites have any issue on the computer.

[Frankie_P]

Hi @MattW267

Sorry to hear this! I took a look at your account and can see you currently have an open ticket with our upper level of support to further troubleshoot this experience. A member of this team will reach out to you directly with any further updates. Please let us know if there is anything else we can assist with in the meantime.