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Unsubsribe link not working in my first test email

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Regular Visitor

Unsubsribe link not working in my first test email

Hi, sorry for a very basic problem but I've created my first test email all to my satisfaction but the 'unsubscribe' button at the bottom of the email doesn't seem to work, when I click I get the error message as attached saying it needs a new App to open.  Any ideas?  Thank you.  Ian.

Error message.JPG

 

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3 REPLIES 3
CTCT Employee

Re: Unsubsribe link not working in my first test email

@First-NameL97850

 

Thank you for reaching out to the Community! That is a great question. The test email will not have an active unsubscribe link that you can click on and actually go through the unsubscribe process. To view this, you will want to send yourself a live version of the email and the unsubscribe link will be active.

 

In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!


Taryn Leinweber
Community & Social Media Support

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Regular Visitor

Re: Unsubsribe link not working in my first test email

Ahhhh....great, many thanks!  Ian.

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CTCT Employee

Re: Unsubsribe link not working in my first test email

Hello @First-NameL97850,

 

You are very welcome. Please let us know if there is anything else we can assist with. 

Tiago_R
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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