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Why is my account suspended?

Occasional Organizer

Why is my account suspended?

Hi,

I just satrted using constant contact and I was about to send out an email when it said my mailing privledges had been suspened. I am confused as to what has happened. I tried to call customer support but it was not available. How do I unsuspend my account?

 

 

Tags (3)
3 REPLIES 3
CTCT Employee

Re: Why is my account suspended?

@RicardaD9

 

Thank you for reaching out to the Community. That is a great question! I took a look at your account and it appears to be under review by our Account Review team. If you have questions, you can click here for their contact information. Our Account Review team does have available weekend hours.

 

In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!


Taryn Leinweber
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Visitor

Re: Why is my account suspended?

You have suspended my account for NO reason. Wanted to test the constant c interface before buying. If you are so unprofessional in trial offer then I wonder how you shall be once I buy a plan. You neither have any live chat nor a support number for India. Have called on India customer support & it turned out to be a number based out of India. THANK YOU FOR YOUR WONDERFUL TREATMENT.

Moderator

Re: Why is my account suspended?

Hi @user14474

 

Thank you for reaching out to the Community. After taking a look at your account, I can see it has been suspended by our Compliance team. For your account security we are unable to go into your account details here. However one of our Account Review specialists can help look into this further for you.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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