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Some customers are seeing intermittent errors when attempting to upload a new image or insert an image into their email. While we look into getting this fixed we have found if you try to reattempt your previous action, the image will be visible. We apologize for this inconvenience.

Wordpress plugin how to change ctct-disclosure text

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Frequent Visitor

Wordpress plugin how to change ctct-disclosure text

How do i change the disclosure text address?

My old address is still being displayed even though I change my address on the Organization Address.

 

3 REPLIES 3
CTCT Employee

Re: Wordpress plugin how to change ctct-disclosure text

Hello @BOMAProject,

 

 I am sorry to hear you are having trouble changing the Organization Address in your Wordpress form. To update your address, you will have to update it from your Wordpress account for it to take change. In the case that you need additional help in regards to your Wordpress integration, we have a specialized team that works with this integration available by phone.


Jon_G
Community & Social Media Support

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New Member

Re: Wordpress plugin how to change ctct-disclosure text

This is so vague. Can you at least direct us to where we need to update this in our "Wordpress account" please.

Moderator

Re: Wordpress plugin how to change ctct-disclosure text

Hi @JayS0299

 

I apologize for any confusion our previous answer may have caused. Has the address shown in your Wordpress plugin updated? In cases where the organization information has not updated after being changed on the My Settings page, we have seen it change after 24 hours. This is something we are looking into further. In the meantime, as a workaround we suggest waiting 24 hours, and then check the website again. After this 24 hour period, the address should be updated. If you have any further questions about this please reach out to our Support Department directly. We have a team that is specialized in this Wordpress plugin.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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