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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.


All Star


I've noticed when I check the bounced report several emails under recommended for removal as non-existent or suspended have been opened recently (less than two weeks ago) on previous emails.

How do I know if the email addresses listed here are really bad?  

Don't want to delete someone who still wants to receive our information.


Re: bounces

Hi @PatrickIETF


That's a great question! Emails bounce as non-existent if there are any typos or the email address is no longer in use. We would suggest double-checking for any obvious typos. While on the other hand, contacts that bounce as suspended after repeatedly bouncing as non-existent. A contact can become suspended from any Constant Contact account sending email to it. For both types of bounces we would suggest contacting them outside of Constant Contact to see if they are still good. In fact, here's an article we have that goes over the different types of bounces and how they can be resolved.

Frankie P.
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