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it says my 60 day trial has ended and I just signed up!

Occasional Visitor

it says my 60 day trial has ended and I just signed up!

Hi there, I am wanting to try out your services and signed up for the free 60 day trial today. now it is saying this trial has expired. Can you help? I just imported my email list today and that was it.  and I imported from Genbook. Many thanks and Merry Christmas!

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Moderator

Re: it says my 60 day trial has ended and I just signed up!

Hi @vanessae114

 

Thank you for reaching out to the Community! I apologize for any confusion there may be with the status of your account. Are you logging into the right account? I can see there are two accounts under your name. One is an expired trial account from over a year ago, while the other is the open trial you recently signed up for. I would suggest requesting a username reminder email. Once you receive this email and confirm the correct username, you can then reset your password if you are still unable to login.


Frankie P.
Community & Social Media Support

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