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password change impossible!

SOLVED
Member

password change impossible!

I went into my account just like I was told to in the FAQ, but I couldn't find the my profile section!

1 REPLY 1
CTCT Employee

Re: password change impossible!

@GailaM

 

Thank you for reaching out to the Community. I apologize for the inconvenience of not being able to access the My Profile section in your account. I checked your account and it appears to be under a Partner. This will cause your account's interface to be set up a little differently. When you follow the steps of clicking the icon at the top right, choose Plans and Pricing. On that page, you will notice a button at the top right that says "Back to My Account." This will take you to the page that will allow you to change your password. In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!2017-11-12_12-25-54.jpg


Taryn Leinweber
Community & Social Media Support

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