Please provide functionality for registrants to edit thier own registrations after they have submitted them. IT is time consuming to handle that task on an administrative end and most guests don't make the effort to email me to do it for them.
We run very large events and sometimes attendants buy tickets and want to buy more later. Currently Event Spot doesn't allow users to buy more tickets after the first purchase if they are using the same email. That's a huge flaw. The buyer goes through the process and gets denied if they've already purchased simply because they are using the same email? Please please please fix this. The software is excellent otherwise and we would hate to be forced to look elsewhere.
Otherwise we totally love Constant Contact. It's wonderful for our charity. We've recommended it to many businesses and everyone loves it.
Thanks for the suggestion and for the positive feedback and recommendations on the EventSpot product. We really appreciate it! This is a limitation at this time as the email addresses are used to track the unique registrations and payments for each contact. But our developers are definitely looking into all this as this is a popular request. Hopefully we get to implement this soon but right now, no estimated time as to when. Please keep voting for this and any other features you want to see. Thanks again!
AnnaSocial Support and Community
Has anyone found any workarounds for this? This is becoming a significant issue for our event. Any workarounds would be helpful.
It ought to be easier for the Admin of the event to change the details for a registrant. For example, if a registrant discovers they are unable to come to the event on the date they signed up for and they need to change the date, an entire cancel/re-registration cycle has to begin. It should be easier than 2 full transactions just to change ONE parameter.
I have asked for all these items since the Event Marketing product was launched!
1) Administrators should be able to add registrants through a back-end feature, and not have to go through the client-side registration. This should be as easy as entering data into a spreadsheet, with multiple columns that can be quickly selected (Paid, registered, etc.)
2) Administrators need to be able to enter notes into the registrants' files. If someone needs special services, if they will need to arrive late, if they are bringing a friend, etc. etc.
3) Adminstrators should be able to add guests into a registrant's record. We get people who call in to add a "plus one" or "Plus two" all the time.
4) Administrators should be able to enter VIPs, Speakers, etc. without having to make up email addresses. We need them in there for food and seat counts, name bagdes, etc. If they get an email telling them they are registered, it often causes confusion.
5) Administrators should be able to enter people who pay on-site, by phone, or who are comps, without making up an access code and entering it. When I have to make that workaround of an access code that says, "PAID_PHONE" it gets emailed in the confirmation to the registrant, and then I have to make new access codes for the next function so that people don't test that access code in the future. Likewise, access codes shouldn't be listed on confirmation emails....
6) Payment pending: when the payment arrives, I should be able to mark if it was made by check, cash, etc.
There needs to be a function to "fake extend" the actual date of any event for the admin person. This is needed to allow time to input any walk ins the day of the event. It looks too odd to schedule an event that looks like it runs for a month, so for every event, I have to remember to extend it past the actual day ON the day of the event. This is not always easy to do on a busy event day.
So, it would be great to have a function that is seen only by admin, and not the public. I understand this is in the pipeline to be created. I did mention this idea a few months back as well.
Which pipeline is it in? I know they most frequently use that one that goes out to Neptune and back. Hopefully they're using the one that only goes to Mars.
Well folks — it's been THREE YEARS since this thread was started, requesting the ability to add items to an existing event registration. Three years ago, your tech team was looking into this "popular request." In three years, have you found a solution?
I was wondering if any of the suggestions were implemented as yet? Here are the ones in particular that I needed::
We have a lot of repeat registrants. It would make ticket buying way easier if they didn't have to re-enter all their base information every time they go to buy a ticket. This also helps us keep track of buying trends.
We run a concert series, for which we use Constant Contact to sell advance tickets. The structure you use for this process is clumsy for the purchaser. I'll give you three examples.
And no, don't send me to EventBrite or one of those other services.. They charge a hefty fee compared with our $10.00 ticket price.
Troubadour Concerts Program Chairman
Sorry folks. I thought these suggestions were going to CC's design team. Not to a community forum. Not much anyone of you can do about this. Never mind.
Has this seriously not been addressed for almost a decade??
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