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Collect personal information through survey page

We will need to find another platform since you changed the survey tool. Missing:

Rate items on a scale
Skip question logic
Allow users to enter a comment
Contact block questions (collecting respondent information) w/ options to add to contact list or not)
Long text answers (500 limit current, compared to old 1000 character limit)
Landing / Closing pages

16 Comments
Frankie_P
Moderator
Status changed to: Voting Open

Hi @LauraB755  thank you for sharing this feedback with us! All of the ideas you have mentioned are feature requests we are currently collecting feedback on. Because of this we have opened up your idea so other users can weigh in as well.

Frankie_P
Moderator

Hi @LauraB755 we wanted to share some follow-up information with you on these requests. The good news is the option to rank answers either in order or on a scale is now available. We also have active feature request threads for having the ability to include skip logicallow users to enter a comment, and edit the closing Thank You page. In fact we would recommend commenting or voting on these threads directly so your feedback is stored in the proper place. As for the character limit on open ended questions, what are some cases where you would need more than a 500 character limit?

TraceyLeeD
Regular Participant
I'm using the new survey editor for the first time. I can't seem to find a way to ask people to give me their email address/contact info like we used to be able to do. I need to be able to require contact info or my survey is moot. Can this please be added ASAP?
Tri-Lease
Member

We have been using the legacy survey for a while now and we are sad not to see some functions on the new survey creation tools. The missing progress bar and page breaks - this was helpful to break up our survey in sections when we do the end-of-the-year surveys. Skip Logic - this was also helpful if a customer answered yes to bring them to a follow-up question and if no we directed them to the next important question so they would not have to scroll past the questions that didn't pertain to them. The ratings on a scale - the legacy version has a section you could say. "How would you rate the following statements..." and then under you could have multiple questions and only have one set of scale ratings (also the word you place in the scale rankings didn't get cut in odd sports like the new version). I also would love to see a drop-down box for the survey so customers can select a name from a drop-down menu to keep things looking neat and to keep scrolling too much.

 

Using the dividers and spacing blocks will not solve the situation, it just makes the survey look longer. With page breaks the person taking the survey can hit next to go to the next main category of the survey. For our annual survey, it would be since to have 3 separate pages so the survey doesn't feel so long.

JenniferH487
Regular Participant

Since 2013 we have been posting Legacy Survey links on our website, so anyone can fill them out to request more/future information. If they decide to provide their contact information (which 99% opt to do), they are added to one of our email databases. 

 

Right now, if they fill out one of the “new” surveys, they are unable to opt in for future communication with us. And all responses show up as coming from “Anonymous.”

 

The "Please include your contact information" section on the Legacy Survey is critical in helping us get requested information to those who ask for it it as well as to grow our database list. Please include it in the new version.

EllenM555
Participant

We use the survey page to allow our people to request samples. If there is no way for us to collect their personal information, these become useless to us. Reading through other comments, it seems like this is an important item for many of your users. I'm adding my plea to bring that back! 

Tri-Lease
Member

We have been using the legacy survey for a while now and we are sad not to see some functions on the new survey creation tools. The missing progress bar and page breaks - this was helpful to break up our survey in sections when we do the end-of-the-year surveys. Skip Logic - this was also helpful if a customer answered yes to bring them to a follow-up question and if no we directed them to the next important question so they would not have to scroll past the questions that didn't pertain to them. The ratings on a scale - the legacy version has a section you could say. "How would you rate the following statements..." and then under you could have multiple questions and only have one set of scale ratings (also the word you place in the scale rankings didn't get cut in odd sports like the new version). I also would love to see a drop-down box for the survey so customers can select a name from a drop-down menu to keep things looking neat and to keep scrolling too much.

Using the dividers and spacing blocks will not solve the situation, it just makes the survey look longer. With page breaks the person taking the survey can hit next to go to the next main category of the survey. For our annual survey, it would be since to have 3 separate pages so the survey doesn't feel so long.

LauraB755
Member

@FrankieP the 1000 character limit is not critical; 500 would work; but the rest of the things I mentioned are. Thanks.

WVPresbytery
Frequent Participant
In the Legacy Surveys, one of the options under Question Type was Collect Personal Information. We use that on our surveys, but I noticed it wasn't an option in the new Survey Pages, so when I created a survey for our event on May 20, I had to use the Legacy Surveys so I could include that. It is very helpful to us, and I would like to have it back in the new system.
Comms
Regular Participant

All the above - very disappointed and no response from Constant contact 

GJJPHX
Participant

Adam called in to CtCt to give feedback regarding our surveys. Him and his team would like to see more characters be allowed for his audience to give a more detailed response. They would also like to see a more fluid option so that when someone would reply and wishes to give more than a simple "Yes" or "No" that it looks more professional.

Thank you - DJ 

OneSource
Regular Participant

Will be looking around for a good alternative to Constant Contact so we can make the switch. Every time CC forces an "upgrade," we lose capabilities instead of gaining important features. First it was eliminating the ability to edit html in emails and now the new survey tool doesn't allow a simple feedback rating -- no ability to have one question to rate several characteristics on an x-point scale with an optional Not Sure/Don't know. I have to make each characteristic a separate question, which makes the survey appear much longer, plus there isn't an option to add a "Don't know/NA". And having to screen grab to get the report of responses in graphic format is ridiculous. Very frustrating! 

DDLsea
Participant

Bah, I just spent an hour trying to find out how to add the "collect personal information" to one of the new surveys. Our survey is specifically used to gather personal information, but since that isn't possible with the new survey we're going to keep using the legacy one for the short term. If that option disappears before you re-enable this feature, we'll be looking for a new provider.

NancyO298
Health Practitioners & Centers

I agree with the concerns already stated particularly Laura.

We are a professional nursing group and have used this survey as a post event evaluation and test that nurses are required to complete to receive their Attendance Certificate.

We are Professionally required to capture participant demographics (name, address and licensing) in order to provide an attendance certificate which we generate as an email after we receive their responses.

  • From the Contacts list participants are sent an email invitation to take the survey.
  • When the survey and post-test responses are received we send out Certificate emails to qualifying responses.
  • We create a report for the Conference Organizers and Speakers.

The new survey doesn't seem to have these features or flow. When will you close this feature, because we were counting on it for our next event on October 2021.

 

BetsyL4
Participant

Hello, 

The Legacy Surveys had a section that we can add that asked for contact information and customized questions of those who took the survey. I do not see that feature in the new survey feature. Could you possibly add it to the new program?

 

Attached is what I am referring to: Capture.PNG

Frankie_P
Moderator

Hi @BetsyL4 thanks for sharing this feedback! Being able to collect personal information through a survey campaign is a feature request we are currently collecting feedback on. In fact we have merged your post into a larger thread focused on this feature.

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