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Downloadable Content report not displaying

0 Votes
I did a Facebook Downloadable campaign. The Reporting tab shows that there were 2 downloads. However, when I click on the "2" it shows the clock that it is thinking, but the report never appears. It just gets stuck and this will go on for 10+ minutes.
5 Comments
Hannah_M
Moderator
Status changed to: Vote for this idea if you agree
 
Hannah_M
Moderator

Hi David,

I am sorry to hear this is happening. We're aware of this issue and working to get it fixed. I've opened a case in your account to make sure you a notified with more information as we have it. To check on this case click Help & Tips > More Help > Review your support history. Just choose to view your open cases from the dropdown.

 

Thanks!

DavidY708
Occasional Participant
I did a recent FB promotion. I can now see the report results, except when I click on "2" to see who downloaded the report. Will we be able to see who downloaded reports/white papers for these type of promotions? Tech support has been looking into this since last week and I was wondering on the status. Thanks, Dave
Hannah_M
Moderator
Status changed to: Voting Open
 
Hannah_M
Moderator
Status changed to: Closed - Implemented
 
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