Edit numeric scale on survey to begin with 0

This survey update has been extremely frustrating. A net promoter score measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round. This score must be calculated on a 0 - 10 scale. Your new numerical scale no longer gives the option at starting at 0 which is a huge problem for accurately calculating that score. Many of your features that made your system useful have been taken away. Please fix them!

3 Comments
Frankie_P
Moderator
Status changed to: Voting Open

Hi @CarolinaChamber thanks for sharing this feedback with us! We have opened it up so other users can weigh in as well.

karia
Consulting & Training

When will you change the numeric scale to go from 0 to 10?  This is the Net Promoter Score standard and is widely used & much needed in this new survey experience.  Very frustrating!    

karia
Consulting & Training

I agree, this is a standard measurement across many industries and needs to be implemented ASAP.  doesn't seem like it should be a complex fix to add the zero to the rating system.  

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