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Email Features Top Notch! Survey Feature Extremely Lacking

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Email Features Top Notch! Survey Feature Extremely Lacking

I have been using the email features on CC and interacted with customer service for years now and can't sing their praises enough. The product and support is excellent. I've tried using the survey feature on CC twice now and have found it sub par on every level. The design and branding options are virtually non-existent. The editing tools are a fraction of what is available on the main email feature. The character limits on opening and closing pages are extremely limited. Even after hours of work, the end result is poorly formatted, bland, and unprofessional looking. Unless this feature is updated, I will seek elsewhere for survey needs in the future. Please raise it to the standard we've come to enjoy and expect from the rest of the CC features.
1 Comment
CTCT Employee
Status changed to: Open Questions

Hi @JohnZ2

 

Thank you for your feedback. At this time we're only addressing critical issues with our Survey product. However, we are working diligently with a third party partner to integrate some of the industry's best Survey tools deep into our product. While it's still too soon to share specific details, we hope to make further announcements early next year. If you have any specific requests for features you feel are missing from our survey product, please let me know so that our engineers can have a better picture of what you are looking for and hopefully work towards that in our new integration.

 

Thanks for using Constant Contact!

Rob L.