EventSpot App removed

[MicheleM73037]

The EventSpot check-in app has been removed! Why on earth was no announcement made and why on earth would you simply remove a product so many use? Now we have to go back to paper? Seriously!

[MicheleM73037]

Hello @MicheleM73037,

I'm sorry for any inconvenience caused by our team removing the EventSpot check-in app. It had not been updated in several years and was beginning to develop compatability issues, and the decision was made to invest resources in our new Eventbrite integration instead of Eventspot. If you would still like to scan tickets for a Constant Contact Event, you can do so with any QR Code Scanner. However, you will need to log in to Constant Contact to monitor final attendance.

I'm going to open this post up for others to vote on. I will bring this and any additional feedback that we collect to our developers, so they know there is still demand for the Event Check-in App.

Thank you for using Constant Contact!

Rob L.

[Rob_L]

Hello @MicheleM73037,

I'm sorry for any inconvenience caused by our team removing the EventSpot check-in app. It had not been updated in several years and was beginning to develop compatability issues, and the decision was made to invest resources in our new Eventbrite integration instead of Eventspot. If you would still like to scan tickets for a Constant Contact Event, you can do so with any QR Code Scanner. However, you will need to log in to Constant Contact to monitor final attendance.

I'm going to open this post up for others to vote on. I will bring this and any additional feedback that we collect to our developers, so they know there is still demand for the Event Check-in App.

Thank you for using Constant Contact!

Rob L.

[NHF17]

Please continue to provide and support Event Check In.  I learned today that, because of the integration of EventBrite, you will not be providing the Check In app or supporting the app any longer.  We chose Constant Contact events, not EventBrite.  I don't wish to require another account with them just so I have check in options for my event.  If Constant Contact is planning to phase out events or push us to EventBrite, please let us know now so we can decide how we will continue in the future.

[NEFARPM]

Since they have removed the EventSpot app, they should complete the removal by deleting all references to it within the Dashboard and other places on their website.  It’s confusing.  

[CindyC217]

The link provided for the Event Check In App for Constant Contact is not working. Is there another link to download this app?

[EllenB776]

100% agree. Exact same problem.

[Rob_L]

Hi @CindyC217

We recently deactivated our Event Check-In App, so no new installations are possible. I apologize for any confusion that has been caused by the broken link. Although we have deactivated the Check-In App, we do not currently have any plans to deactivate Event campaigns However, we are not currently doing any new development to our Events campaigns. I will work with our developers to see if there can be an exception made to remove the broken link, as it is causing confusion.

We have developed a deep integration with EventBrite so that you can easily add an event to an email, track registrations and send follow up emails. We encourage you to try out EventBrite and give us your feedback. If you are interested, you can find more information here.

Thanks for using Constant Contact,

Rob L.

[MeadowsCenter]

We are an old, faithful client of Constant Contact who originally signed up with your company because of EventSpot and the check-in event app.  We are now being forced to look at other options/online tools to help with on-site registration and check-in for events.  Please reconsider updating the app and continuing to support both the app and EventSpot as these are very important to some of your long-time customers.  We really do not want to make the move to choose some other company so please help us stay with you all.  Thank you.

[NTXISSA]

Disappointed in communication and support, don't remove a feature again without comm first...

You need to remove links to the app if your going to eliminate it.

[2HO]

So you have event management functionality but now you're asking us to set our events up in Eventbrite instead?! That is very confusing!! You really ought to remove the links that still to this day show in an event then!! 

I am another disappointed customer at the lack of check-in functionality now. We chose Constant Contact so that both email and event marketing are together, but now I have to separate and have two separate accounts?! Do I need to pay for Eventbrite on top of the package I already pay Constant Contact for, which by the way includes event management, which I'm now being told not to use? This makes no sense!

Seriously considering investigating my options now!!

[KevinT15872]

Not a fan of Eventbrite.  Looks like we will be going a different direction with our online event needs. Would really like communication from CTCT to give a more detailed explanation of why we are still paying the same amount for a product that lacks the necessary tools to be effective!

[ReidW2]

We originally signed up with Constant Contact because of EventSpot and the ability to use the check-in app. We liked having event management and email marketing bundled together in the same product.

The EventSpot check-in app was a life saver at our events. With a couple iPads, we could check in attendees and that data would be synced to Constant Contact. No more worrying about paper check-in lists and then having to go back and manually enter that data into Constant Contact.

We rely on the tight integration of your EventSpot event management software and your Constant Contact email marketing software. This makes it easy to target specific groups of people -- those who have registered, those who have not registered, those who attended the event, those who registered but did not attend the event.

We are a fan of the product that Constant Contact developed and have no interest in migrating to Eventbrite. Please reconsider your stance on EventSpot, and please bring back the EventSpot check-in app.

[MichaelS38]

There are a lot of competitors to Constant Contact out there. We have spent thousands on your company over the years, despite increasing frustration. Your EventSpot was the piece that kept us with you. Having it seamlessly integrated in one product worked well for us. Having two separate products to do one thing defeats the purpose. Guess it is truly time to migrate to a better (cheaper with better customer support and full functionality) product.

[allensbar]

Hello.

In today's world having to have your registrants "print" their tickets is not as efficient as the mobile check in app.  I would expect that having a mobile check in would be a priority as technology and convenience is the need.  Eventbrite is not something that we are a fan of as well.  Communication to this removal would have been nice.  We are having to go back to a manual check in process which is timely and very inefficient.  Please let me know if you plan on bringing the mobile app back!!!

[KevinM8714]

So FRUSTRATING!  We use EventSpot one time a year for our annual event.  I signed up, as usual this year, having no communication about Check-In not being a function any longer.  I still see the mentions of it on your website despite previous posts and replies stating it would be removed.

Now our event starts tomorrow, and I cannot get everyone working at the front gate access to Check In.  475 guys will be arriving in the time span of 1 hour and we have no way to check them in!  

I will be requesting a credit of our fees as the solution is not as advertised any longer!

[teamcentral]

SAME PROBLEM, Kevin!  Our event it Friday (it's Monday) and I just learned this.  So sorry it's on such short notice for you.   This really stinks! 

[TexicoD]

PLEASE BRING THIS BACK! We have multiple events setup for 2019 and 2020 that are vital to this app! What alternatives are you offering in the interim? Also, if we have already have the older app installed, is it still able to be used?

[RebeccaW9278]

While I am disappointed the Check In app is no longer available, a standard QR code scanner app that I downloaded from the App store works perfectly good with the printed registration QR code.  Once scanned you will need to log into CC online and it will show that the guest has been checked in, Press the X to go back to scanning.  Ideal? not really but does the job I suppose.

[MeadowsCenter]

The majority of our attendees are CEOs of sponsoring firms who do not register themselves and usually do not have tickets to scan with a QR scanner, nor do we expect them to have to bring papers with them.  We are having to move to a new system.  We miss the Check In app.  Please bring it back.

[PatriceM10]

I'm probably going to have to leave constant contact, not having the check in app, changes the value immensely.  Ugh, I've been a loyal customer...

[RFMSR]

Just found out this morning (our event is beginning) that the Event Spot app is no longer available.  We have been LONG time customers of CC and rely on the check-in portion of Events for our 30 some events per year.  This is a terrible thing to force a customer to use a different product and the fact that we were not notified even makes this worse.

We will be looking at other platforms that have a seamless event process.  Sad.

[EricR44]

Dear Constant Contact -- If you want to reduce the number of GBCW posts here, just provide clear instructions on what to do in the absence of the old check-in app. It's not enough to just say "use a QR scanner app" and walk away!!! Take some time to explain how that works. Better yet, create a formal Help page to explain it.

I mean, I didn't know that you wanted us to move to EventBrite. So I set up our event in CTCT like always. I can't change that now, less than two weeks before a sold-out event. I need to know how to cope with the situation I'm in right now. Telling me to use EventBrite is not helpful. Telling me why a QR scanner app can simply replace the old check-in app would be helpful.

I'm off to figure it out for myself, and will report back.

[2HO]

Curious what alternatives to the poor Constant Contact/Eventbrite collaboration that other commenters on this thread have tried? I still see that they have not removed the links that refer to Event Spot... just thoroughly unprofessional!

[LeeF05]

This is unbelievable! We have been using check-in for years as we do 2 big events a year, now I find out the night before our event that we can’t check our ticket holders in. So disappointing!

[TiaraC]

Same problem here...our event starts in 4 hours. Smh. We'll definitely have to consider another application moving forward especially with their not being any advertisement or discount on product/service because of lack of functionality. So unfortunate and inconvenient.

[OrintaK]

I would like to suggest a Check-in App for the events sent through Constant Contact. It would be very convenient to check in people via a phone app at an event. Thanks!

[BradT35]

Well that solves the mystery. We have been looking at another event service, this just makes our decision that much easier. Frustrated that there was no announcement, no information on the website, zero mention of it all together. Astounded at that poor decision making process. 

[BradT35]

Anyone ever hear of Star Chapter?

[elcerrito]

We need a mobile app check in. We pay almost $2K a year with 13K contacts. I cannot be bothered with winky workarounds. Please get your people on it?

[DavidJ863]

I've been wondering why my check in app no longer works.  This is not right.  We pay a lot of money to you every year and this was the one thing that helped out our field guys who facilitate the meetings. 

[KellyR2]

I had no idea that the app was not downloadable anymore. I used it last month successfully but my phone died this weekend and I'm repopulating apps today only to find that EventSpot is not available? What?!!

Your support was never great for the event portion of your product, but this just tops the cake. 

I'll be looking for a new product to replace Constant Contact now after years of loyalty!!!

[DustH]

We would like to express a need for Constant Contact to provide an event check-in app. How many more people need to express interest for this to happen? With COVID, contact-free check in is a must and Constant Contact can be provide this as an option.

If you leave your events function as is, it is incomplete without the check-in app and outdated in its system.

This will help us as we not only host events for families, but we also provide food for the community and register them so that we can provide case management follow up.

Our process to train volunteers now is clunky, complicated, and we have to provide our organization log in access which is a security issue.