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EventSpot App removed

EventSpot App removed

The EventSpot check-in app has been removed! Why on earth was no announcement made and why on earth would you simply remove a product so many use? Now we have to go back to paper? Seriously!
24 Comments
CTCT Employee
Status changed to: Voting Open

Hello @MicheleM73037,

 

I'm sorry for any inconvenience caused by our team removing the EventSpot check-in app. It had not been updated in several years and was beginning to develop compatability issues, and the decision was made to invest resources in our new Eventbrite integration instead of Eventspot. If you would still like to scan tickets for a Constant Contact Event, you can do so with any QR Code Scanner. However, you will need to log in to Constant Contact to monitor final attendance.

 

I'm going to open this post up for others to vote on. I will bring this and any additional feedback that we collect to our developers, so they know there is still demand for the Event Check-in App.

 

Thank you for using Constant Contact!

Rob L.

Occasional Organizer

Please continue to provide and support Event Check In.  I learned today that, because of the integration of EventBrite, you will not be providing the Check In app or supporting the app any longer.  We chose Constant Contact events, not EventBrite.  I don't wish to require another account with them just so I have check in options for my event.  If Constant Contact is planning to phase out events or push us to EventBrite, please let us know now so we can decide how we will continue in the future.

Frequent Visitor

Since they have removed the EventSpot app, they should complete the removal by deleting all references to it within the Dashboard and other places on their website.  It’s confusing.  

New Member
The link provided for the Event Check In App for Constant Contact is not working. Is there another link to download this app?
Member

100% agree. Exact same problem.

CTCT Employee
Status changed to: Closed - No Action

Hi @CindyC217

 

We recently deactivated our Event Check-In App, so no new installations are possible. I apologize for any confusion that has been caused by the broken link. Although we have deactivated the Check-In App, we do not currently have any plans to deactivate Event campaigns However, we are not currently doing any new development to our Events campaigns. I will work with our developers to see if there can be an exception made to remove the broken link, as it is causing confusion.

 

We have developed a deep integration with EventBrite so that you can easily add an event to an email, track registrations and send follow up emails. We encourage you to try out EventBrite and give us your feedback. If you are interested, you can find more information here.

 

Thanks for using Constant Contact,

Rob L.

Senior Member

We are an old, faithful client of Constant Contact who originally signed up with your company because of EventSpot and the check-in event app.  We are now being forced to look at other options/online tools to help with on-site registration and check-in for events.  Please reconsider updating the app and continuing to support both the app and EventSpot as these are very important to some of your long-time customers.  We really do not want to make the move to choose some other company so please help us stay with you all.  Thank you.

Member

Disappointed in communication and support, don't remove a feature again without comm first...

 

You need to remove links to the app if your going to eliminate it.

 

EventCheckin.jpg

2HO
Established Member

So you have event management functionality but now you're asking us to set our events up in Eventbrite instead?! That is very confusing!! You really ought to remove the links that still to this day show in an event then!! 

I am another disappointed customer at the lack of check-in functionality now. We chose Constant Contact so that both email and event marketing are together, but now I have to separate and have two separate accounts?! Do I need to pay for Eventbrite on top of the package I already pay Constant Contact for, which by the way includes event management, which I'm now being told not to use? This makes no sense!

Seriously considering investigating my options now!!

Regular Visitor

Not a fan of Eventbrite.  Looks like we will be going a different direction with our online event needs. Would really like communication from CTCT to give a more detailed explanation of why we are still paying the same amount for a product that lacks the necessary tools to be effective!

Frequent Visitor

We originally signed up with Constant Contact because of EventSpot and the ability to use the check-in app. We liked having event management and email marketing bundled together in the same product.

 

The EventSpot check-in app was a life saver at our events. With a couple iPads, we could check in attendees and that data would be synced to Constant Contact. No more worrying about paper check-in lists and then having to go back and manually enter that data into Constant Contact.

 

We rely on the tight integration of your EventSpot event management software and your Constant Contact email marketing software. This makes it easy to target specific groups of people -- those who have registered, those who have not registered, those who attended the event, those who registered but did not attend the event.

 

We are a fan of the product that Constant Contact developed and have no interest in migrating to Eventbrite. Please reconsider your stance on EventSpot, and please bring back the EventSpot check-in app.

 

All Star

There are a lot of competitors to Constant Contact out there. We have spent thousands on your company over the years, despite increasing frustration. Your EventSpot was the piece that kept us with you. Having it seamlessly integrated in one product worked well for us. Having two separate products to do one thing defeats the purpose. Guess it is truly time to migrate to a better (cheaper with better customer support and full functionality) product.

Member

Hello.

 

In today's world having to have your registrants "print" their tickets is not as efficient as the mobile check in app.  I would expect that having a mobile check in would be a priority as technology and convenience is the need.  Eventbrite is not something that we are a fan of as well.  Communication to this removal would have been nice.  We are having to go back to a manual check in process which is timely and very inefficient.  Please let me know if you plan on bringing the mobile app back!!!

Visitor

So FRUSTRATING!  We use EventSpot one time a year for our annual event.  I signed up, as usual this year, having no communication about Check-In not being a function any longer.  I still see the mentions of it on your website despite previous posts and replies stating it would be removed.

 

Now our event starts tomorrow, and I cannot get everyone working at the front gate access to Check In.  475 guys will be arriving in the time span of 1 hour and we have no way to check them in!  

 

I will be requesting a credit of our fees as the solution is not as advertised any longer!

All Star

SAME PROBLEM, Kevin!  Our event it Friday (it's Monday) and I just learned this.  So sorry it's on such short notice for you.   This really stinks! 

New Member

PLEASE BRING THIS BACK! We have multiple events setup for 2019 and 2020 that are vital to this app! What alternatives are you offering in the interim? Also, if we have already have the older app installed, is it still able to be used?

While I am disappointed the Check In app is no longer available, a standard QR code scanner app that I downloaded from the App store works perfectly good with the printed registration QR code.  Once scanned you will need to log into CC online and it will show that the guest has been checked in, Press the X to go back to scanning.  Ideal? not really but does the job I suppose.

Senior Member

The majority of our attendees are CEOs of sponsoring firms who do not register themselves and usually do not have tickets to scan with a QR scanner, nor do we expect them to have to bring papers with them.  We are having to move to a new system.  We miss the Check In app.  Please bring it back.

Occasional Visitor

I'm probably going to have to leave constant contact, not having the check in app, changes the value immensely.  Ugh, I've been a loyal customer...

Established Member

Just found out this morning (our event is beginning) that the Event Spot app is no longer available.  We have been LONG time customers of CC and rely on the check-in portion of Events for our 30 some events per year.  This is a terrible thing to force a customer to use a different product and the fact that we were not notified even makes this worse.

 

We will be looking at other platforms that have a seamless event process.  Sad.

Regular Visitor

Dear Constant Contact -- If you want to reduce the number of GBCW posts here, just provide clear instructions on what to do in the absence of the old check-in app. It's not enough to just say "use a QR scanner app" and walk away!!! Take some time to explain how that works. Better yet, create a formal Help page to explain it.

 

I mean, I didn't know that you wanted us to move to EventBrite. So I set up our event in CTCT like always. I can't change that now, less than two weeks before a sold-out event. I need to know how to cope with the situation I'm in right now. Telling me to use EventBrite is not helpful. Telling me why a QR scanner app can simply replace the old check-in app would be helpful.

 

I'm off to figure it out for myself, and will report back.

2HO
Established Member

Curious what alternatives to the poor Constant Contact/Eventbrite collaboration that other commenters on this thread have tried? I still see that they have not removed the links that refer to Event Spot... just thoroughly unprofessional!

New Member

This is unbelievable! We have been using check-in for years as we do 2 big events a year, now I find out the night before our event that we can’t check our ticket holders in. So disappointing!

All Star

Same problem here...our event starts in 4 hours. Smh. We'll definitely have to consider another application moving forward especially with their not being any advertisement or discount on product/service because of lack of functionality. So unfortunate and inconvenient.