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Export Survey Results for respondent in a Row instead of Stacked

I would add to my list of unacceptable changes to the Survey functionality is the exporting.  In the Legacy Survey, there were choices on how to export the data.  When choosing Export all to CSV file, the data was organized by respondent, and had all responses to each question on one row in the spreadsheet.

 

The Export all Results (the only export option) from the current survey is virtually worthless, as the responses are scattered on different rows.  See example below (names and email addresses intentionally deleted):

 

Question Response First Name Last Name Date/Time
Comments: They guy at the front desk was really nice and super welcoming. He had a great attitude and made me feel at home Leslie   03/15/2021 02:51:51 PM PDT
Comments: My expectations were week exceeded It was my first and best experience Leslie   03/15/2021 02:51:51 PM PDT
Other Teams - How would you rate the customer service of the other teams (Pilots, Video Editors, Packers, Management, etc.)?  Excellent Leslie   03/15/2021 02:51:51 PM PDT
Other Teams - How would you rate the customer service of the other teams (Pilots, Video Editors, Packers, Management, etc.)?  Excellent Sandra   03/15/2021 12:38:51 PM PDT
Comments: Kelly was my instructor and he was absolutely awesome I loved the way he treated me and my husband he was so nice and super outgoing made me feel safe and had a smile all the time. For sure coming back with him and recommending to my family friends Leslie   03/15/2021 02:51:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service on the phone (Initial inquiry, scheduling, weather checks, etc.)?   Excellent Leslie   03/15/2021 02:51:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service on the phone (Initial inquiry, scheduling, weather checks, etc.)?   Excellent Sandra   03/15/2021 12:38:51 PM PDT
Personal Instructor - How would you rate your personal instructor's level of customer service? Excellent Leslie   03/15/2021 02:51:51 PM PDT
Personal Instructor - How would you rate your personal instructor's level of customer service? Excellent Sandra   03/15/2021 12:38:51 PM PDT
Tell us your story!  What made you decide to skydive?  What was your experience like?  What were the most memorable parts of your experience at Skydive Snohomish?  How were your interactions with our staff?  Will you do another skydive?  Tell us about your skydive experience for a chance to win a FREE TANDEM SKYDIVE!  By submitting your story, you authorize Skydive Snohomish to use your comments for marketing purposes. I’ve always wanted to skydive and last year I couldn’t due to COVID but this year my husband surprised me for my birthday and booked my appointment.’y experience was so awesome and the best part was being able to drive around the parachute. The staff was so nice and welcoming I will for sure be coming back soon. My instructor was the best made me feel super safe and always made me smile. I love to do adventurous stuff and this topped it Leslie   03/15/2021 02:51:51 PM PDT
Tell us your story!  What made you decide to skydive?  What was your experience like?  What were the most memorable parts of your experience at Skydive Snohomish?  How were your interactions with our staff?  Will you do another skydive?  Tell us about your skydive experience for a chance to win a FREE TANDEM SKYDIVE!  By submitting your story, you authorize Skydive Snohomish to use your comments for marketing purposes. Great experience! Mike was super nice and helpful and made me feel safe throughout the skydive. Thanks! Sandra   03/15/2021 12:38:51 PM PDT
Instructional Team - How would you rate the level of customer service of the Instructional Team as a whole? Excellent Leslie   03/15/2021 02:51:51 PM PDT
Instructional Team - How would you rate the level of customer service of the Instructional Team as a whole? Excellent Sandra   03/15/2021 12:38:51 PM PDT
Comments: Everyone was super nice Leslie   03/15/2021 02:51:51 PM PDT
Overall Experience - How did your overall experience meet your expectations?  Far Exceeded Leslie   03/15/2021 02:51:51 PM PDT
Overall Experience - How did your overall experience meet your expectations?  Far Exceeded Sandra   03/15/2021 12:38:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service in person (Greeting upon arrival, responses to questions, check-in, payment, etc.)?  Excellent Leslie   03/15/2021 02:51:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service in person (Greeting upon arrival, responses to questions, check-in, payment, etc.)?  Excellent Sandra   03/15/2021 12:38:51 PM PDT
Comments: It was great they called me to reschedule my first appointment due to weather. Very nice Leslie   03/15/2021 02:51:51 PM PDT
Comments: Everyone was awesome and super nice Leslie   03/15/2021 02:51:51 PM PDT
19 Comments
DeannaC685
Participant
Creating a survey in Constant Contact is easy. However, the formatting of the .csv file that can be downloaded from Constant Contact and summarizes the survey responses needs to be improved. Currently, all of the respondent's responses to survey question 1 are in cells B2, B3, B4, etc. Instead, row 1 should contain the column headers, row two should have all the responses for responder #1, row three in the .csv should have all the responses for responder #2 and so forth. Our company didn't use Constant Contact's survey because of this and used different survey software that puts each respondent's responses in a row in the .csv file. Perhaps provide two formatting options for the .csv file: one option to summarize responses as is being used currently and introduce a new option that formats the .csv as detailed above (each row contains all the responses for each respondent).
Frankie_P
Moderator
Status changed to: Voting Open

Hi @DeannaC685 thanks for sharing this feedback with us! We have tracked your request and opened up this idea so other users can weigh i nas well.

MargoH
Participant

In the new survey experience there is only one option to export the survey responses. I am used to the legacy survey experience where there are a few different options to export. I always choose the "Raw data .csv - individual responses" option as it organizes the information into columns that work with my internal tracking sheet. The new export is not ideal, especially if you have a survey with a large number of responses. Please consider bringing back the raw data option.

Frankie_P
Moderator
Status changed to: Voting Open

Hi @TysonH thanks for sharing this feedback! We have opened up your idea so other users can weigh in on this as well.

Frankie_P
Moderator
Status changed to: Voting Open
 
JGosselin
Participant

I agree with everything that was said above.  The "new" reporting abilities are much less functional than it was in legacy.  Its going to take a lot of time on my end just to process the data. 

Colleen_Leppert
Occasional Participant
I do not like the way the new survey tool exports. I like the format of the previous surveys where the questions ran across the top of the page with one column for each question and responses were listed below in that column. In this new format, the questions are listed all separately down the column and then there are multiple columns with the answers. It's not an easy format to try to tally up and run opposite almost all of our other spreadsheets. So, now I have to pivot the data and hope I don't screw anything up while changing the latyout.
ScottsdaleE
Participant

Agree, no one would ever use survey data as it is currently exported. The survey data export function is not useful. The default data export should be by respondent, not by individual question. The current data export is an inefficient way to export the data and is fairly useless for anyone who wants to do additional analysis outside of the platform. For example, if I have a survey with 5 questions I would each row to be an individual response, with 5 columns for data entered for each question.

EllenA
Participant
The new way of exporting results isn't useful. You can't download individual responses (all of the answers from one respondent) and when you download all the responses, it put the questions in rows instead of at the top of a column with each row being an individual person's set of responses to each of the questions. Are you going to provide the old ways of downloading the results? They were so much more helpful.
JenniferH487
Regular Participant

Casting another vote for the need for the old ways of exporting data. The way it is done in the Legacy version is very useful, but not so much now. I agree with Colleen_Leppert: If we have to manipulate the data to get it into a usable format, there's a possibility of information getting misaligned. Please bring back the old way of exporting data. 

LonnieB08064
Participant
The reporting in the new survey format is terrible. There is no option to format it to excel and no options in creating the report. It will double our work in creating a report. We have invested hundreds of dollars creating the surveys in the old format and now we are forced to spend more money recreating them in the new format. Who thought it was a good idea not to include a way to merge the old with the new? Very disappointed.
AmyM289
Regular Participant
The functionality and reporting in the new Survey Pages feature are nowhere near the experience in Legacy Surveys. It seems some functions have been added recently, but the reporting is sorely lacking - no filtering, formatted downloads, etc. I hope you plan to upgrade Survey Pages, beacuse as it is now it does not meet my needs.
LauraB755
Member

Agree with everything on this thread.

KathleenJ84
Participant

Agree, we need the report to contain all answers on a single line. This change was various steps back. 

MaryW15266
Regular Participant

Yes, yes, yes! I came here to find out what I was missing with how to download the new survey results options and I see it's not just me. The new options of "export all results" is useless!  It's one huge Excel or csv file that is not even in the order of the questions from the survey!?? And the questions that are rated don't show averages at all. I get that you probably want us to view the results in CC, but this is unacceptable. I have to download survey results and share them with other people and there is NO way to do this now.  I spent over 2 hours trying to make that Excel file into something I could present to others. I had to copy and paste screenshots from inside CC to be able to show them the average ratings for questions. If this doesn't change, I might as well go to SurveyMonkey where I can download results in multiple formats including pdfs.  Please tell me you are working on this??

MaryW15266
Regular Participant

I want to add that I do like the easier formatting and creating of surveys, so there are improvements, but I can not keep using this program if the reporting options do not get fixed!!

CarolynS76
Occasional Participant

We were recently prompted that Constant Contact will be moving to a new Legacy Survey System.  I clicked on the link to use this new platform and created/implemented a survey.

 

To my frustration this new platform does not give you the ability to download overall survey results - only individual results.  This basic function is probably what most people use.

 

Customer Service informed me that I would need to download the individual results myself and compile the results.  Why are we losing this crucial function and are there plans to add it back.  If not, we will need to find a new platform as this is a pretty basic function found in all survey platforms.

MCI_Admin
Participant

PLEASE bring back the export option that was available with legacy. We CANNOT use constant contact surveys with the current layout of export results. 

TammieW8
Participant

I agree with the comments regarding exporting results.  CC definitely needs to bring back the ability to  sort information in a user-friendly way.  The way it exports now requires too much manual input and reorganization.  

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