Export Survey Results in a Row instead of Stacked

I would add to my list of unacceptable changes to the Survey functionality is the exporting.  In the Legacy Survey, there were choices on how to export the data.  When choosing Export all to CSV file, the data was organized by respondent, and had all responses to each question on one row in the spreadsheet.

 

The Export all Results (the only export option) from the current survey is virtually worthless, as the responses are scattered on different rows.  See example below (names and email addresses intentionally deleted):

 

Question Response First Name Last Name Email Address Date/Time
Comments: They guy at the front desk was really nice and super welcoming. He had a great attitude and made me feel at home Leslie     03/15/2021 02:51:51 PM PDT
Comments: My expectations were week exceeded It was my first and best experience Leslie     03/15/2021 02:51:51 PM PDT
Other Teams - How would you rate the customer service of the other teams (Pilots, Video Editors, Packers, Management, etc.)?  Excellent Leslie     03/15/2021 02:51:51 PM PDT
Other Teams - How would you rate the customer service of the other teams (Pilots, Video Editors, Packers, Management, etc.)?  Excellent Sandra     03/15/2021 12:38:51 PM PDT
Comments: Kelly was my instructor and he was absolutely awesome I loved the way he treated me and my husband he was so nice and super outgoing made me feel safe and had a smile all the time. For sure coming back with him and recommending to my family friends Leslie     03/15/2021 02:51:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service on the phone (Initial inquiry, scheduling, weather checks, etc.)?   Excellent Leslie     03/15/2021 02:51:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service on the phone (Initial inquiry, scheduling, weather checks, etc.)?   Excellent Sandra     03/15/2021 12:38:51 PM PDT
Personal Instructor - How would you rate your personal instructor's level of customer service? Excellent Leslie     03/15/2021 02:51:51 PM PDT
Personal Instructor - How would you rate your personal instructor's level of customer service? Excellent Sandra     03/15/2021 12:38:51 PM PDT
Tell us your story!  What made you decide to skydive?  What was your experience like?  What were the most memorable parts of your experience at Skydive Snohomish?  How were your interactions with our staff?  Will you do another skydive?  Tell us about your skydive experience for a chance to win a FREE TANDEM SKYDIVE!  By submitting your story, you authorize Skydive Snohomish to use your comments for marketing purposes. I’ve always wanted to skydive and last year I couldn’t due to COVID but this year my husband surprised me for my birthday and booked my appointment.’y experience was so awesome and the best part was being able to drive around the parachute. The staff was so nice and welcoming I will for sure be coming back soon. My instructor was the best made me feel super safe and always made me smile. I love to do adventurous stuff and this topped it Leslie     03/15/2021 02:51:51 PM PDT
Tell us your story!  What made you decide to skydive?  What was your experience like?  What were the most memorable parts of your experience at Skydive Snohomish?  How were your interactions with our staff?  Will you do another skydive?  Tell us about your skydive experience for a chance to win a FREE TANDEM SKYDIVE!  By submitting your story, you authorize Skydive Snohomish to use your comments for marketing purposes. Great experience! Mike was super nice and helpful and made me feel safe throughout the skydive. Thanks! Sandra     03/15/2021 12:38:51 PM PDT
Instructional Team - How would you rate the level of customer service of the Instructional Team as a whole? Excellent Leslie     03/15/2021 02:51:51 PM PDT
Instructional Team - How would you rate the level of customer service of the Instructional Team as a whole? Excellent Sandra     03/15/2021 12:38:51 PM PDT
Comments: Everyone was super nice Leslie     03/15/2021 02:51:51 PM PDT
Overall Experience - How did your overall experience meet your expectations?  Far Exceeded Leslie     03/15/2021 02:51:51 PM PDT
Overall Experience - How did your overall experience meet your expectations?  Far Exceeded Sandra     03/15/2021 12:38:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service in person (Greeting upon arrival, responses to questions, check-in, payment, etc.)?  Excellent Leslie     03/15/2021 02:51:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service in person (Greeting upon arrival, responses to questions, check-in, payment, etc.)?  Excellent Sandra     03/15/2021 12:38:51 PM PDT
Comments: It was great they called me to reschedule my first appointment due to weather. Very nice Leslie     03/15/2021 02:51:51 PM PDT
Comments: Everyone was awesome and super nice Leslie     03/15/2021 02:51:51 PM PDT
5 Comments
DeannaC685
Participant
Creating a survey in Constant Contact is easy. However, the formatting of the .csv file that can be downloaded from Constant Contact and summarizes the survey responses needs to be improved. Currently, all of the respondent's responses to survey question 1 are in cells B2, B3, B4, etc. Instead, row 1 should contain the column headers, row two should have all the responses for responder #1, row three in the .csv should have all the responses for responder #2 and so forth. Our company didn't use Constant Contact's survey because of this and used different survey software that puts each respondent's responses in a row in the .csv file. Perhaps provide two formatting options for the .csv file: one option to summarize responses as is being used currently and introduce a new option that formats the .csv as detailed above (each row contains all the responses for each respondent).
Frankie_P
Moderator
Status changed to: Voting Open

Hi @DeannaC685 thanks for sharing this feedback with us! We have tracked your request and opened up this idea so other users can weigh i nas well.

MargoH
Participant

In the new survey experience there is only one option to export the survey responses. I am used to the legacy survey experience where there are a few different options to export. I always choose the "Raw data .csv - individual responses" option as it organizes the information into columns that work with my internal tracking sheet. The new export is not ideal, especially if you have a survey with a large number of responses. Please consider bringing back the raw data option.

Frankie_P
Moderator
Status changed to: Voting Open

Hi @TysonH thanks for sharing this feedback! We have opened up your idea so other users can weigh in on this as well.

Frankie_P
Moderator
Status changed to: Voting Open
 
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