Extend expiration date for survey pages

[MarySusanA]

Is there a way to extend the survey expiration date past six months? According to documentation automatically close six months after the date it was published, unless you specified an earlier expiration date. What if we need a later date?

We use this to collect data over a year time period and then copy and create a new survey for each year. 

[Frankie_P]

Hi @MarySusanA you are correct, at this time the expiration date of a survey campaign cannot be set to longer than 6 months. This is however a feature request we have submitted to our Product Team. We have also opened up your idea so other users can weigh in as well.

[LendaJ]

How do I extend a survey expiration date after the survey already has responses?

[Caitlin_M]

Hi @LendaJ. You will need to unpublish the survey in order to make edits. As noted in this idea, you cannot extend the expiration beyond six months from the creation of the survey. 

[KathyF06]

Unfortunately, we are going to have to leave Constant contact because of changes being made to the Survey tool.  Some of the biggest issues for us is that the survey will only be live for 6-months, we can't capture who completed the survey, and rating scales have changed.  It is very important for us to be able to have the data from each person who completes a survey because we use the information to award CE.  We also need to have surveys available for much longer than 6 months. a Without having that easily accessible the survey tool from constant contact is worthless.  We used CC for over 10 years. Theses changes are very disappointing. 

[KathyF06]

This is a terrible idea to just have the survey for 6-months.  Did you not do any customer analysis?  

[Frankie_P]

Hi @KathyF06 we're sorry to hear you feel this way about our updated survey campaigns! Having the ability to extend a survey past 6 months is a feature request we are currently collecting feedback on through a separate thread . In fact I can see you have also commented on that thread with your request as well. The more requests a thread like that receives the higher of a priority it can be given by our Product Team. With that said, where in your campaign are you looking to view who completed the survey? Currently the campaign does allow you to view respondent details and export this information as well. Or are you looking to export responses by each individual response? As for the rating scales we provide, what about this option does not fit your needs?

[KathyF06]

WE tried the new survey today to see if we could make it work. We cannot.  The report feature is useless.  The answers are all randomly placed and we cannot match up respondents with follow-up information.  Constant Contact really needs to rethink this redesign. 

[Caitlin_M]

Thank you @KathyF06. I would recommend voting or commenting on this thread surrounding the layout of survey reporting: Export responses filtered by respondent 

Frankie had some additional questions in her previous response and we would love to hear from you so we can take any appropriate action:

- With that said, where in your campaign are you looking to view who completed the survey?

- As for the rating scales we provide, what about this option does not fit your needs?

[MaryB79147]

When using the new survey tool, there is not an option to keep the survey open/active endlessly. I have to set an "end date" within 6 months, which is too short for what we need.

[ChristelT]

It appears that, with the most recent update, surveys are set to expire in 6 months. This doesn't work for us as a number of our surveys are related to year-long processes/projects that we review and compile information on annually. It will be a real pain for us to have to create new versions midway through that and look at our data in two separate chunks, rather than together for the correct time frame. It would be REALLY helpful and appreciated if having a survey expiration were optional, not mandatory.

[CindyF2]

Constant Contact has made terrible changes rendering the Survey function completely unusable! I am so disappointed. We've been customers for years and will need to look for a different option. You now can no longer have contact information as part of your survey integrating to the back end database. In addition adding a response "other" with text box will not edit. The Legacy platform should have remained until the new program was fully operational with the same or better functionality. This is totally unacceptable and extremely disappointing.  

[AnnaS08]

So agree with all you have said.  Like you we have been clients of Constant Contact for many years.  New survey is SO disappointing.  We will have to look at other options too. 

[KarenH6303]

Please remove the expiration date on surveys. We gather info on some surveys over a full year and beyond. The 6 month limit will require unnecessary additional work to recreate surveys once they expire. This tool is supposed to make life easier, not create extra work.

[NicholasG52]

I just found out about this issue when I copied a previous survey email and sent it out, only to find out from customers the link didn't work. Turns out the fancy new survey page we just set up last year is set to auto-destruct for NO GOOD REASON and no warning is given ahead of time. Not that it matters, because the almighty powers that be at Constant Contact are UNABLE to alter this one random feature of their own product for ... reasons? Instead we're all just shouting into the void, because the only solution is to contribute to a complaint thread? Really? Which marketing genius thought surveys are only needed in 6-month increments? This kind of thing makes me want to find a different provider, it's just infuriating given what we pay that this kind of thing not only happens but isn't a priority for customer service.

[Frankie_P]

Hi @NicholasG52

Thanks for sharing your feedback with us. We apologize this feature was not carried over into the updated survey campaigns. A workaround we suggest is to updated the expiration dates prior to expiration. You can do this by unpublishing the Survey Pages > Update Survey Page Settings > Re-publish. With that said, I did also want to make you aware we have read your feedback, as all feedback is read by Constant Contact employees. I apologize while we may not respond to every comment – it is acknowledged. In fact, here is a section of our Community that helps explain what we do with our customer’s feedback.

[ChristineC209]

I am in agreement with everyone here.  We attach our surveys to a QR Code, and now that won't work since each survey populates a new URL.  Not practical at all.

[Tri-Lease]

We use our survey for customer satisfaction surveys and we would love to have these open longer than 6 months or a year. It takes too much time to recreate the same survey that will not change.