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Force DESKTOP view on mobile devices.

Force DESKTOP view on mobile devices.

First the facts:

1.) A large percentage of our potential Event Customers use mobile or small screen devices.

2.) Customers using small screen devices click on the Event link generated by CC, and they are then "dumped" directly into a registration page.

3.) Customers clicking the SAME link on a desktop computer arrive at the landing page where they can see all the information about the Event.

4.) Potential customers have COMPLAINED about being "dumped" directly into the registration page when they are using small screen devices.

5.) If one scrolls to the bottom of that registration page on a small screen device there is a link provided by CC for DESKTOP VIEW.

6.) The link at the page bottom is so small no one EVER gets there.

 

Since CC servers are already generating the DESKTOP VIEW link, can that link be made immediately available when I create a new event? When I have captured the DESKTOP VIEW link and substituted it for the normal Event link and used it in emails and on my site web page it works perfectly for everyone. Potential customers with small screen devices get directly onto my landing page. They NOW have the opportunity to review all the information about the Event so they then can decide whether they want to PURCHASE participation.

 

This seems like a very small thing for CC programmers to add. After all, the CC servers are already generating the DESKTOP VIEW link. The only thing that would need to be added would be a button or window from which I would be able grab the link for my Events.

 

Thanks,

 

CJ Henderson

Banded Living, LLC

11 Comments
Moderator

Thanks for sharing this feedback, CJ. At this time I don't have any information on plans for changing this process but I am glad to hear you've discovered a workaround. We will share any available updates here as we have them. Thanks again!

Moderator
Status changed to: New
 
CTCT Employee

Hi CJ, 

 

We hear you.  We made the fix you suggested. This fix should be live in the next few days / week.  If you have created a landing page, visitors will now see it from a mobile device.  Once your visitors click "register" they will be taken to a mobile friend registration and payment flow.  Thank you!  

 

Jim Mariano & The Event Team @ Constant Contact

 

Developer

Jim,

 

Thanks for your note of support and encouragement. I look forward to seeing the change live.  I created a new event today and needed to use my workaround.  I will check next week to see how the change works.

 

Believe me, our customers will appreciate your changes.

 

CJ Henderson

Developer

Jim,

 

I copied an event over today (9-2-14) and it was the same old, same old....

 

Did not see any change.  Maybe I did something wrong - Please advise.

 

CJ Henderson

CTCT Employee

Hi CJ, 

 

We were a touch delayed, but it looks like it will be available on/around 9/19.  Thank you for getting back in contact with us. 

 

Jim

Developer

Jim,

 

Thanks I look forward to it.  I just copied another event, and had to go through the whole desktop URL capture routine again - at least that works for the interim.  

 

CJ Henderson

Moderator
Status changed to: Voting Open
 
All Star

What are we voting on?

Was this change put into production or not?

 

Michael

Moderator

Hi @mchristo

Thanks for catching this-- it should read "Implemented" as Event registrants will go through a mobile flow.