I've been with CC for 15 years. CC has many, many coujnter-intuitive aspects which take me excess time - particularly on the Event Platform - and, frankly, drive me nuts. I have CC to SAVE me time, instead, this because a job in and of itself. I need help virtually every **bleep** time I want to create an email, and I'm almost never starting from scratch - I'm copying a past email, trying to update it, and still... In any case, (1) FIX THE EVENT PLATFORM, and (2) consider doing a screen share with me and/or other good but frustrated customers to see, first hand, why we're frustrated.