I would like to be able to reopen an event or extend the date period after it has closed.

I would like to be able to reopen an event or extend the date period after it has closed.

Please can you look at providing the option to re-open an event, which has closed.
28 Comments
Moderator
Status changed to: New
 
Moderator

Thanks for sharing this feedback!

Moderator
Status changed to: Voting Open
 
Member

It would se so helpful to be able to edit an event after the date has lapsed. Very important for rescheduled events!! Thank u

CTCT Employee
Status changed to: Voting Open
 
Member

This would really help. Especially for reporting. Once the event is closed you cannot go back and run any of the reports.

 Did this ever happen because I could really use it right now?

Occasional Contributor

Agree with this suggestion as well. We had to postpone an event - but the event date passed before i was able to update it and thus the event closed permanently.  I don't want to make everyone who already registered have to re-register. Would LOVE if there were someway to get this event re-opened. 

Established Member
When setting up our 3 month long weekly event I clicked the option to not have a closing date. We like to leave our events open throughout the entire event as well as beyond the final dates. The event closed last night after the opening day. Please make a "re-open" feature so that if an event closes, it can be re-opened. Now I'll try to work around this serious problem by creating a new duplicate event so we can continue registration but we have lost the feature of maintaining a complete registry and email service to notify updates and changes for our registrants. PLEASE consider this request as I understand from your tech support (he was very polite and helpful to the limit of the programming) that many others have made a similar request. Thank you for considering my request.
Member
Hello, We had two events we had to reschedule due to Hurricane Irma. Because the original events in Constant Contact had dates that were old by the time we had power and internet, we couldn't edit those events and had to create new events. Our attendees are still able to attend, but there is no way we can transfer those attendees over to the new dates. Also, for those attendees who had already paid, when we manually re-register them, they will get a confirmation email that automatically fills in their non-payment status, even though they have paid. I have no way to change that, and have to manually send them another email that assures them we do still have them marked as paid. I would greatly appreciate more customization and automation in the events that would address these issues. Thank you!
Occasional Organizer

Example: We were using EventSpot to collect RSVPs from our staff members for our annual holiday party in December. The day of the party, we had snow so abruptly had to reschedule for another date. On searching the knowledge base, there was no way to reopen the event and change the date and other details so as to keep the registrants - I had to copy the old event, change the date/time etc, send a new email and ask people to RSVP all over again. We don't have the resources to manually enter everyone plus their guests. It has created confusion among those who registered for the original party, even though we specified they had to RSVP again. Can it be possible to reopen an event after the scheduled event date, in the event of a postponement or rescheduling so that we don't lose the attendees?

CTCT Employee
Status changed to: New

Hello @StacieB23241,

 

I completely understand the frustration and do apologize. At this time we do not have a way to reopen a closed Event. We are tracking this feedback and will keep it in mind when deciding our planning with our Event system. Thank you for bringing this up.

Visitor

It would nice top be able to re-open an event to extend registration deadlines.

Member

I agree. I wanted to go in and review/update the discount codes to an event that just passed but there is no way to do so and I need to make sure they are totally updated for next year.

Established Member

Please make this possible. I'm struggling because I cannot reopen an event today.  

Solution Provider

It would be helpful if I could rename an event after it's closed. I can rename other campaigns, just not closed events.

 

I also agree that re-opening a closed event would be very helpful.

Regular Visitor

YES! Please look into the option of re-opening an event after it is closed. This would be very helpful, especially when tracking attendees who want to change their registration information after an event has been closed. 

Member

Agreed. We had a few attendees at our event who had not managed to register officially.  I would like the followup email to go to them, and to count them in our numbers (which we must do for reporting).  Because CC doesn't have an option to go add them retroactively, our whole process becomes more complicated.  (Forwarding them the followup email from my own address?  Never able to run a report that reflects them from CC).

Member
It would be helpful if we had an option to re-open events. I often have something like a deadline for tickets or event entries and then people want to know if we can extend the date. If the program is already passed, even by a few minutes, I can no longer just turn it back on. If there was an option to do that, it would save me a lot of work (and copying of events.)
Established Member

I agree and also would like to have this option.  Frustrating to have to recreate an event when it would be so easy to just extend the end date.

Visitor

I also need to know if this has changed. When we first created the event we set an end date, but then the event was extended and we did not realize the initial end date was still listed on the "basics" page. It has now changed to closed (even though the event is not complete) and we still need the list of registrants who already registered, as well as to reopen the event to allow more people to register. How can we re-open it?

Occasional Visitor

Wow!!! What an oversight in development in the first place!! And I can't believe it's almost been a year without a solution.

New Member

Here I am facing the same issue one year later than this thread opened! I need to re-open as well but can't. can't transfer people to a new event I have to open due to not being able to edit the dates. Poor, poor development and response to correct... please do so ASAP!

In the section: Do you want registration to close automatically? If you select Yes, at a maximum number of people the event will close at that maximum and will not allow you to open it. I would like the option to open it should I get cancellations and more seats become available or if I have a business sending a confirmed # of 5 people but do not know the names of attendees, I would like to reduce the number of seats and add them when I get them. This would be so I do not over book the event/training. Thank you in advance for considering this option.
It would be great to be able to re-open an event to register walk-ins for appropriate accounting for # of guests and application of payments for report reconciliation.
Occasional Contributor

I agree.  Currently I have to register all walk-ins that day of the event or else I cannot enter them.

Occasional Visitor

I also agree

 

Member

Yes, please add the option to re-open events ASAP.  This has been a consistent request for over FIVE years. (TL)