Is there any way to see the survey results in an excel format with percentages and analysis?
Hi @ChristopherC14851 exporting survey results in the formatting you have described is not currently available. It is however a feature request we would be happy to track on your behalf. In fact we have opened up this idea so other users can weigh in as well.
New survey tool is absolutely terrible so far. I made the mistake of converting from a perfectly good survey with wonderful reports to the 'new and improved' version. What a trainwreck! If I wanted a raw spreadsheet that I would have to sort myself and still look 50 times worse than the product it replaced, I would be questioning my own sanity.
My opinion of Constant Contact management for rolling this out now just went down by a few notches. Serious error in judgement team!!!
Hi @DanC040 thanks for sharing your feedback on this! We are always open to ways we can better our user's experience and apologize for any inconvenience caused from the current file format when exporting your survey results. We have however moved your post to a larger thread on this request in the meantime. The good news is the more requests a thread receives the higher of a priority it can be given by our Product Team.
Hi @ChristinaP066. What type of formatting changes or displaying of the results would you like to see in the new survey page tool?
At minimum, the export should provide the answers in the order in which they appear on the survey. The survey questions should be the column headers and each respondent should be in one row.
I 100% agree! The way the export is now formatted is completely useless. If you refer to the "legacy survey" exports and revert back to that method of exporting the raw data, then it will work. I am shocked at how poor the export options are and am very hopeful it can be fixed soon.
Dear Constant Contact,
Why are you making all our lives so much more difficult with your new survey platform? After recreating the wheel of our year-end survey because it could not be copied over, I now have to manually reorder each column from the completely jumbled "export all results" to match the order of the survey questions. As pleasant as your customer support team is, they confirmed there is no fix for this export disaster at this time.
Your tool is broken, ineffectual and costing us valuable time where it should be creating efficiencies and moving our organization forward. PLEASE direct your programmers' efforts to correct this nonsensical flaw ASAP so other users don't experience this unwelcomed surprise as I did today.
Hi @StephenT110 thank you for sharing this feedback with us! We apologize for any inconvenience caused from the updates made in our system. We are however always open to ways we can better our user's experience and actively tracking feedback on our survey campaigns. In fact we have merged your post into a larger thread focused on bettering the exported results from a survey campaign.
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