Include a redirect link for survey pages

0 Votes

The following posting was dated April 13th, 2021 and as of today, there has been no response or resolution to these issues with the new survey system... As we approach the discontinuation of the legacy survey functions, our disappointment grows.


As much as we like the new survey system and its modern look, there are significant differences from the legacy system that have a negative effect on our use of surveys. 


  1. Legacy surveys provided for chained operations; once a survey has been submitted, the respondent is redirected to another site, in our case, a donation/pay page (WePay.) Since this is a primary use of surveys for us, this loss of function is unacceptable and either should be addressed directly or an alternate method should be implemented.
  2. Legacy surveys provided for scoring/ranking questions with a comment field. This facility is no longer possible in the new survey system. Although checkboxes could be used as a workaround, the resulting data (data file) is less than functional for these responses as compared with the legacy results.
  3.  Legacy surveys provided two essential processes that are no longer as functional in the new survey system:
    1.  Individual responses could be downloaded (print version) as a single PDF. The new survey system, to achieve a similar report, requires a cut and paste operation from the individual response screen.
    2. The second issue is the resulting data file when downloading a complete response data file. The old system generated a single .cvs file that was easily analyzed. The new file format is, to say the least, ineffective for analysis purposes without considerable manipulation.

It would be best for us for you to allow for the continued current status for legacy surveys (copy/edit) until the issues described about are resolved or workarounds or new processes are developed.


Looking forward to your response and plans for resolutions.


1 Comment
Status changed to: Voting Open

Hi @DeaconE 


Thanks for sharing this feedback with us! The good news is many of the features you have mentioned are ideas we are currently collecting requests on. In fact we recommend voicing your request on the feedback threads having the ability to download responses by respondent, and downloading your responses in a format that is easily readable. The more requests a idea thread receives, the higher of a priority is can be given by our Product Team. As for being able to include a comment field in your survey - are you looking to include an "Other" with a comment option for multiple choice questions or add a comment box to all questions?


With that said, being able to include a redirect link into your survey is a great feature request we have tracked in our system. In the meantime we have opened up your post so other users can weigh in on this idea as well.

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