More triggers for automated campaigns

We are looking for a feature that allows an email automation based on inactivity. Right now there is an option that triggers an email series based on three specific triggers. We want to see a trigger that creates a series of emails based on someone NOT clicking/opening an email.

5 Comments
JillH812
Participant

When automating a series of emails, it would be great if I could add triggers for each email in a series. Example: I want to send a secondary email to people who opened the first, but if they don't open the second email, I don't want them to get the whole series.

Maxine_B
Employee
Status changed to: Voting Open

Hi @JillH812,

Thank you for your feedback! As you mentioned, we currently we only have the functionality to start a series based on an action, but I think it is a great idea to have a series stop based on a non-action. I am going to open this idea up to voting from other Constant Contact Community members! 

Caitlin_M
Administrator
Status changed to: Voting Open
 
MatthewM4032
Occasional Participant

Yes! This would be great! Also, adding the functionality to automatically add a contact to another list once the series is completed would be great. For example, I am sending a series of lead nurture emails to new contacts, but I don't want them to receive our "General Interest" emails during this period. Adding the ability to funnel contacts in this way would be great. 

 

Also, date-based & custom-field automation triggers would be a huge improvement. Being able to add a contact to a specific automation series based on when they are planning to move/ have an expiring lease would be very beneficial. On this same thought, being able to have a customer receive an automated email based on custom fields would be awesome. Ex. having tailored emails for specific locations that would be designated via a custom field. 

Caitlin_M
Administrator
Status changed to: Gathering Information

We're opening this thread up to hopefully gather some information from those who are looking for this feature. With our resend to non-openers feature in regular campaigns, the limitation is up to 10 days. How soon after the initial send would you be contacting those non-openers? Would this be a brand new email or the same with an edited subject line, similar to the existing RSNO tool?

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