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Need warning about plus campaigns

Need warning about plus campaigns

I went through the process of creating a survey, but not until I spent time working on it did I realize you needed to pay extra - I think it would be beneficial to include this information at the beginning, as it was incredibly confusing and frustrating. Then, when I clicked the link to learn more about the costs, etc., the site continued to time out...so after an hour, I'm still not sure if it's part of the tool I can use or how much it's going to cost.

25 Comments
Visitor
Why, Constant Contact, wait until I have finished spending time to create a survey to my members before telling me that sending it will require me to double the cost of my contract?
Member
I attended the Webinar today "Practical Uses for Email Automation". I thought we might be able to use some of the features discussed and demonstrated. However, I found out toward the end of the webinar (and only because I asked the question -- it was never mentioned that I heard) that the features demonstrated are only available for Email Plus users. I think this should have been clearly spelled out ahead of time. I checked and it was not mentioned in any of the promotions I saw about the webinar. So, I ended up spending my time attending, took notes, tried to learn the methods, etc. only to find out that there's an extra cost to use those features. We are a small non-profit and can't afford to double our costs for Constant Contact. I feel this was misleading. Just as bad, in my opinion, is that when I went to try the features, I found out they were available to setup, and that you only get a message that you need to pay to use the feature once you've been all the way through setting up an email automation and hit the "Activate" button. Both of these practices feel like a "bait and switch" sales tactic to me. I think Constant Contact should be better than that! You should have provided full disclosure up-front in the webinar and in the UI that Email Plus is required to use the features.
Visitor
I am very annoyed that I spent two hours creating a survey only to discover I need to buy an extra plan. There was no indication when I started building the survey so I was under the impression it was included in my plan. Super annoyed. Not to mention the survey interface works like crap. I set defaults that were not applied and text changes were not applied/saved.
Occasional Visitor
Yesterday I created some email automation emails to send. I'd say I worked a couple of hours- I'm slow- When I though I was read to activate the email- It notified me that I need to upgrade my account. Needless to say I wasn't expecting that request. I was very disturbed and was ready to cancel my account- This is not a ethical business practice, your business practice reinforced what I already knew about caring for your customer.. Only do unto them what you would have them do to you. Shame on you constant contact.
All Star
I did know when I created a survey that I need to upgrade my membership. I was VERY frustrating to create the entire survey and add emails and then realized at the very end I needed to upgrade. Can you please add a notice at the beginning of the survey process for users letting them know they need to upgrade. I spent a good hour setting up the survey but did not realize until I went to publish the survey that I need to upgrade. Please place a notice in the beginning that we need to upgrade. This will avoid frustration for all. Thank you