Register for an event with the same e-mail address more than once

0 Votes

We have an urgent need to have the same people register multiple times for an event. Please allow someone to register more than once. Thanks!

Top Answer
Caitlin_M
Administrator

Hi all. We sincerely apologize for the lack of updates for this feature request. Our teams have been hard at work completely revamping our Event tool to create a shared experience and match other areas of the product. We didn't want to share information regarding any kind of requested features within the tool until we were certain that they would actually be included. 

 

New event campaigns will have more flexible registration options, so you can set up a ticket model event and allow registrants to purchase multiple tickets. We hope to share information with you all very soon and we'll be sure to keep you up to date once we are ready to fully announce what you can expect when creating events.


24 Comments
ShannonC6
Participant
It would be great to have registrants have the ability to use their email to register more than one person.
ChristianB5
Occasional Participant

We get people calling in to register and leaving messages to do so -- but your system will not allow us to manually register someone without an email address.  This means we need to keep dual registration lists -- very user unfriendly and extra work on our part.  Manager should be able to override that requirement.

 

It also appears that a registrant cannot add an additional guest after they've registered.  Also user and customer unfriendly.

 

I recognize that your system is email address based, but we actually try to deal with real people.

carolb697
Participant

You have to make it possible for one person to purchase tickets more than one time.  Once they've used their email address to purchase tickets, they can't go back in to order/pay for more. 

ncjwcns
Occasional Participant

Just to post similar to what the above folks have posted - we frequently get people who want to add guests after they have registered but have only one email. They usually call or email - frustrated with the limitations of our system - and then I have to manually add their guests.  Or we have people who we would like to comp.  I have to change the event to pay at the door and then register them and then change the event back to credit card only.

 

We use to use a straight form system and I like using Constant Contact because we can automatically close events based on date or # of registrations but we had less frustration from our members with our old system.  

 

Please consider additional modifications to CC Events

jrdunne
Participant

I need someone to be able to register for an event muliple times with same email address

LinnCoIA
Participant
We have many camps that need to have one email to sign up multiple times. This is a great need in our business, because we are really looking to simplify the registration. Is there anyway to add this? I have looked online and know that many of your customers have had the same complaint. Why not add it, I know that it might get confusing if someone registers twice for the same person, but as a customer we are monitoring our registration and would know if someone did that. But it would be really helpful if this was an option. Thanks!
LinnCoIA
Participant

We have many camps that need to have one email to sign up multiple times. This is a great need in our business, because we are really looking to simplify the registration. Is there anyway to add this? I have looked online and know that many of your customers have had the same complaint. Why not add it, I know that it might get confusing if someone registers twice for the same person, but as a customer we are monitoring our registration and would know if someone did that. But it would be really helpful if this was an option. Thanks!

JaniceE9
Participant
It is ridiculous to allow one email address to only register for an event one time. I saw forums online discussing this problem in 2014 (https://community.constantcontact.com/t5/Other-Campaign-Experience/Need-for-one-email-to-be-able-to-...). One use for Event Spot is for us to register requests from teachers for our staff to conduct educational programs in their classroom. We offer ten different programs and want them to be able to request more than one per school year. I contacted chat support and she suggested to make one event for each program. If I do this then I have 10 different "events" to create and track and that is really inconvenient. I don't see why your system cannot be changed to allow an email to register more than once for the same "event". If it is an issue with people accidentally registering more than once, it would be easy for the organizer to see that and delete multiple copies. This would be much easier than for me to create 10 different campaigns every school year. Can you create an option for us to choose whether to allow duplicates? Will something like this be offered in the future? If not, we will need to seriously reconsider keeping our Constant Contact subscription. Thank you.
CharlotteY0
Participant

I agree.  I host an event where business owners come and bring their employees.  Those employees don't always have emails so they can't be registered online.  If your online registration only works for part of my attendees, it is not worth much to me.

TCF-RVA
Participant

Has this issue been fixed? Most of the comments are old.  We just created our first event and discovered that one someone registers for an event, they can't register additional folks or family members using their same email address. Thanks in advance:)

Wanda - The Compassionater Friends RVA

 

 

PacificChurchNetwork
Occasional Participant

It would help our company so much if your event campaigns allowed someone to register again with the same email address. We have retreats where people pay a deposit, then a balance due. It's so confusing to them to not be able to enter the same link to pay again...or, they want to register more people, and can't use their same email address. This causes us to have to open multiple event campaigns for the same event, in order for people to be able to get back in to pay or register more people. We deal with groups a lot, who are registering multiple people.

 

Thanks for your consideration!

 

Laura Harder

PacificChurchNetwork
Occasional Participant

I really appreciate lots about Constant Contact, so will keep waiting for a solution to this problem. Hope it comes soon! 

DevonJ1
Regular Participant

I agree. One email should be able to go back in to register for more people. We are using the registration for our events. One of our events allows for a person to sign up for a table of 8 people. They want to hold the table but do not always know will be their guests right away. They should be able to go in later and add their guests without having to use a different email address. Alternatively if we could add people on our end without requiring an email this could work as well.

NOVABC
Occasional Participant

And another vote!

MOCS811
Occasional Participant

Our company also needs the ability for a person to be able to use the same email address to register multiple persons for our events.  This could cause us to look at other event software if it does not get fixed.  There is no work around either.  

PSESD_Early_Learning
Participant
You really should think about allowing the same email address to be used for registering multiple times for the same event/campaign. Not allowing this creates your platform to be unusable for some organizations
SME43Nash
Participant

Add another to the agrivated customers. You shouldn’t have to fool the system with another email in order to register multiple students or attendees

AlisonRC45
Occasional Participant

I have a registrant that would like to add a guest but it won't let me do it. Can the registrant do it? The problem is they both have the same email address so it won't let him register the guest either.

GeorgieC1
Participant

Another vote from me. This is a serious flaw and is impacting on our abililty to run our event. We will be considering other software for future events if this is not fixed (which is a pity because there's a lot to like about CC). 

MichelleB637
Member

I have read a LOT of feedback for this issue, so I wanted to make sure it doesn't go away! I understand the unique email address thing; however, if WE are managing our events, WE manage that problem. I can't tell you how many classes I don't even bother using CC for because so many of our clients who want to send multiple people to our events, don't have a company email address for their employees - these are HVAC contracting companies, who don't often give their techs an email address...they have an office admin enter in multiple registrants using the admin's email address. I am at the point where I'm going to register them with a fake email address to make it easier for these companies, so we can have techs actually attend our events, and their owners wanting them to attend, rather than being a hassle! Ugh, so frustrating. 

JenniferL195
Occasional Participant
It would be wonderful if customers could use the same email address to purchase additional tickets to events. The current practice is very limiting for our guests.
FirstNameL11982
Occasional Participant

Has there been a solution to this issue? We have organizations wanting to nominate two people for awards that we host that honor women in our community and they have to use two separate emails when registering their candidates. This is the second year in a row that we have had someone express frustration with this feature. Is there a solution to this besides creating a fake email or canceling the initial registration?

 

BAC630
Participant

This has been a ridiculous amount of time to wait for this feature. I am assuming that most people have moved on to other options. 

We now use google forms for registrations/payments and there is a very user friendly option that allows me to select "allow more than one response".  

Caitlin_M
Administrator
Status changed to: Planned

Hi all. We sincerely apologize for the lack of updates for this feature request. Our teams have been hard at work completely revamping our Event tool to create a shared experience and match other areas of the product. We didn't want to share information regarding any kind of requested features within the tool until we were certain that they would actually be included. 

 

New event campaigns will have more flexible registration options, so you can set up a ticket model event and allow registrants to purchase multiple tickets. We hope to share information with you all very soon and we'll be sure to keep you up to date once we are ready to fully announce what you can expect when creating events.

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