cancel
Showing results for 
Search instead for 
Did you mean: 
Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

Send Immediatly

Send Immediatly

It's frustrating that I only have one welcome message. I'm running a campaign to download an e-book, but they won't get an immediate email with the download link. And I don't want everyone who signs up for my newsletter to get the e-book only a very specific list. Without this ability the Autoresponder feature is not fully built out.

83 Comments
Moderator
Status changed to: New
 
Occasional Contributor
Please make it so these are sent day of
Occasional Advisor

we need **Multiple Different* welcome e-mails, or *immediate* AutoResponder emails

 

You (Constant Contact) currently only allow ONE single Welcome e-mail. This is a problem for your customers (like me) that have MULTIPLE e-mail lists of people with multiple DIFFERENT interests.

 

I do NOT want to send the same welcome e-mail to people who sign up on totally different lists. It would make no sense to do that.

 

So, I am forced to choose between:

1) sending an e-mail that would appeal to the majority of the lists (risking alienating those with interests in the minority), OR...

 

2) I can just send a ridiculously bland, generic welcome e-mail to everyone saying, "Hi, this is to acknowledge that you signed up for a list but I can tell you what list or interest area you signed up for since Constant Contact will only let me send the one same welcome e-mail to everybody." OR....

 

3) I could turn OFF welcome emails totally, so that NOBODY gets a "welcome e-mail. And then I would ONLY send out to my lists using AutoResponder. That approach would work best for keeping a targeted/specific message to each of the individual lists. BUT... the downside is that Constant Contact will not start sending them AutoResponder e-mails until a day after people sign-up.. This delay is a problem. In our inpatient Internet age, when people sign up and provide their e-mail address to a professional website they expect an acknowledgment/welcome e-mail within minutes, not days! The business world is fast moving. If I have a potential customer interested in buying my goods or services today, I definitely do NOT want to wait until tomorrow to start sending them e-mails! By then, they may have surfed the Internet some more and found a person/company other than me to provide them with the goods/services that they were trying to sign up for with me.

 

SOLUTIONS:

1) Allow different, individualized welcome e-mails for each different list.

2) Allowed the AutoResponder emails to beginning immediately (not having to wait until the next day) for those Constant Contact customers who have their "welcome email" turned off.

3) Other options that I am not thinking of??

Occasional Advisor

We need *immediate* AutoResponder emails (or else **Multiple Different* welcome e-mails)

 

You (Constant Contact) currently only allow ONE single Welcome e-mail. This is a problem for your customers (like me) that have MULTIPLE e-mail lists of people with multiple DIFFERENT interests.

 

I do NOT want to send the same welcome e-mail to people who sign up on totally different lists. It would make no sense to do that.

 

So, I am forced to choose between:

1) sending an e-mail that would appeal to the majority of the lists (risking alienating those with interests in the minority), OR...

 

2) I can just send a ridiculously bland, generic welcome e-mail to everyone saying, "Hi, this is to acknowledge that you signed up for a list but I can tell you what list or interest area you signed up for since Constant Contact will only let me send the one same welcome e-mail to everybody." OR....

 

3) I could turn OFF welcome emails totally, so that NOBODY gets a "welcome e-mail. And then I would ONLY send out to my lists using AutoResponder. That approach would work best for keeping a targeted/specific message to each of the individual lists. BUT... the downside is that Constant Contact will not start sending them AutoResponder e-mails until a day after people sign-up.. This delay is a problem. In our inpatient Internet age, when people sign up and provide their e-mail address to a professional website they expect an acknowledgment/welcome e-mail within minutes, not days! The business world is fast moving. If I have a potential customer interested in buying my goods or services today, I definitely do NOT want to wait until tomorrow to start sending them e-mails! By then, they may have surfed the Internet some more and found a person/company other than me to provide them with the goods/services that they were trying to sign up for with me.

 

SOLUTIONS:

1) Allow different, individualized welcome e-mails for each different list.

2) Allowed the AutoResponder emails to beginning immediately (not having to wait until the next day) for those Constant Contact customers who have their "welcome email" turned off.

3) Other options that I am not thinking of??

Solution Provider
I have set up several auto responders with the first email being a welcoming email... currently there does not appear to be a way to have the welcoming email go out immediately... I am advised it has a delay of up to 24 hours... can an "upon sign up" scheduling option be made available?
New Member
It would be great if you could make a "Immediate" scheduling option in Autoresponder emails. It seems too long to wait 1 day to respond. Thanks!
New Member

I totally agree. I tried constant contact just for an autorespond to offer a free pdf.  If this won't send it out immediately, I need to move on to another program

 

Visitor
Hi! I get so frustrated that there is only one welcome email that goes out no matter what list they subscribed to... The autoresponder can't send out on the same day, so I have one generic welcome email and then they have to wait until "day 1" (the next day) before getting their first email specific to the list they signed up for. Any plans for a change?
Moderator
Status changed to: New
 
Moderator

Thanks for this feedback. At this time there is no way to make the AR email send earlier but this is something coming in the future! Please continue to share your feedback on features you would like to see implemented. 

New Member
Menu Option of one day minimum is no good to me as I have PDF publications which subscribers expect to download without delay. This delay reflects on my brand values and the relationship I aim to build with subscribers. Other platforms such as MailChimp and Aweber seem to offer an immediate response! Thank you in anticipation.
New Member

I just wanted to take a moment to share two things with Constant Contact. First, you have a wonderful representative in Kelsy (sorry if I've got the spelling wrong). I called in balanced on the edge of a full blown panic attack because I could not get an autoresponder email to go out faster than a day after a new subscriber was added to my list. Kelsy explained that you are working on enhancing the autoresponder feature and apologized for the inconvenience. But she did not simply leave me dangling off the edge of a cliff as someone else might have done. Kelsy took the time to play around with my Welcome Email, making it prettier and adding necessary links for me so that it became a workable, temporary solution to my dilemma. And I have to say that had she not been so helpful I was ready to cancel my account (in fact I was looking at as an alternative while I was on hold). So Kudos to Kelsy! Secondly, please put enhancing the scheduling options for autoresponder at the top of your priority list! Thank You, Lynne Barron

Moderator

Hi @LynneB831

Thanks for your feedback. I'm glad Kelsy was able to help you! I've passed along your kind words to her and our management team. Thanks again!

Regular Visitor
Hello Lists collect details of people signing up for offers, downloads etc. So there is a need for an immediate upon sign up email. Thanks
Moderator
Status changed to: New
 
Moderator

Hi @GrahamK9

There is a welcome email that will send instantly to anyone who signs up on their own. This won't send to people who you upload to the account. You also can set up Autoresponders to send after 24 hours at the earliest. Do you think of these options would work for you?

Occasional Visitor
Dear Engineers It would be super helpful (and it would keep me from switching to 1shoppincart.com) to be able to have my AUTO RESPONDERS go out in LESS THAN 24 HRS. I need to send valuable information to customers who have just purchased something from my site, etc. My shopping cart does send out mails, but I really rather only keep ONE MAILING COMPANY - which preferably is Constant Contact. So, in order to do that, I will need the option to have my Auto-Responder go out right away, or soon after the name is added. Can you do something like that? I did hear from a support person at Constant Contact, that this is in the works for a possible release in the very near future. That would really be very helpful and keep me a loyal customer!!! with warm greetings yours Ilona Selke
New Member
This really needs to be changed to immediately especially since we can't customize the welcome email letter for each list. When someone signs up we should be able to create a thank you email that they get immediately customized for EXACTLY what they signed up for! Again... this is quite behind the times compared to other services. If you aren't going to change that then we should be able to include a link when we build our sign up form that sends them to our own thank you page! Come on... catch up with your peers! I would have to have to stop using you guys after so many years...
New Member
We wanted to offer a free book for people who sign up for our free email newsletter. We were told it would take 24 hours for your system to respond to the offer to send out the free ebook. That just doesn't work for the instantaneous aspect of what we are trying to accomplish. People are use to an immediate response, especially when it's all done electronically. This is outdated and doesn't seem to be a good business model.
New Member
Hello, I highly recommend that you enable immediate email notification following any web form sign-up/opt-in. Some requests may require a more timely reply and an immediate notification would be very helpful. Also, it wouldn't hurt to enhance web form creation a bit by allowing simple modification to the "sign up" button text, as well as the "thank you" that comes up immediately upon submission.
All Star
Hi, I have a free gift attached to my first autoresponder email for new subscribers but it won't allow me to have it send immediately when they sign up. I'd like them to get the free gift as soon as they sign up, but I can't seem to get it to send in under a day. How can I fix this?
I am going to need to switch to another email provider because I have been waiting on an upgraded feature from Constant Contact where when someone signs up for my product or free e-book, it delivers it to them right away and not wait. That's a huge problem in my world as a virtual company and speaker. They clients and potential customers need to get what they sign up for right away and not wait 24 hours. In my business instant gratification is a HUGE win. Thanks
Occasional Visitor
I would really love for the auto responder to be sent out immediately after people fill out my opt-in and get added to my general interest list. Thanks!
All Star
I tested an autoresponder email out for our Christmas promotion, and it took 20 minutes for it to get to my email. It would be great if that could be quicker.
Moderator
Status changed to: New
 
Moderator
Status changed to: New
 
Frequent Visitor

 SO I have been reading this forum on the issue of the immediate auto responder request from so many clients.... dating back to 2012..... it is now 2016 and this problem has not been addressed. In my opinion the fact that something so simple cannot be done is ridiculous. I am with Mindbody Online and am trapped into using your out dated service to make Mindbody work well with my business... I think both you Constant Contact and Mindbody need to get your ducks in a row or I am out of here!

Member
Why isn't there an option to choose the time I want these emails sent?
Occasional Visitor

I'd love to be able to have the first email in an autoresponder go out immediately rather than one day after sign up. I've created a special sign up list that will be getting exclusive content from us when they sign up to the list and instead of being able to get that content to them right away, they won't get it until the next day. A standard "welcome" email won't work because it will go to anyone that signs up to receive any of our emails.

Visitor

Why have people been asking for this for 4 years and still no solution? I'll be cancelling my subscription and going with another provider if this isn't an option.

Moderator
Status changed to: Voting Open
 
Occasional Contributor
No send button. Stopped in my trracks!!!
CTCT Employee
Status changed to: Closed - Implemented

Autoresponders now allow for immediate sending.