Survey Changes- Disappointed!

Unfortunately, we are going to have to leave Constant contact because of changes being made to the Survey tool.  Some of the biggest issues for us is that the survey will only be live for 6-months, we can't capture who completed the survey, and rating scales have changed.  It is very important for us to be able to have the data from each person who completes a survey because we use the information to award CE.  We also need to have surveys available for much longer than 6 months. a Without having that easily accessible the survey tool from constant contact is worthless.  We used CC for over 10 years. Theses changes are very disappointing. 

3 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @KathyF06 we're sorry to hear you feel this way about our updated survey campaigns! Having the ability to extend a survey past 6 months is a feature request we are currently collecting feedback on through a separate thread . In fact I can see you have also commented on that thread with your request as well. The more requests a thread like that receives the higher of a priority it can be given by our Product Team. With that said, where in your campaign are you looking to view who completed the survey? Currently the campaign does allow you to view respondent details and export this information as well. Or are you looking to export responses by each individual response? As for the rating scales we provide, what about this option does not fit your needs?

KathyF06
Frequent Participant

WE tried the new survey today to see if we could make it work. We cannot.  The report feature is useless.  The answers are all randomly placed and we cannot match up respondents with follow-up information.  Constant Contact really needs to rethink this redesign. 

Caitlin_M
Administrator

Thank you @KathyF06. I would recommend voting or commenting on this thread surrounding the layout of survey reporting: Export responses filtered by respondent 

 

Frankie had some additional questions in her previous response and we would love to hear from you so we can take any appropriate action:

- With that said, where in your campaign are you looking to view who completed the survey?

- As for the rating scales we provide, what about this option does not fit your needs?

 

 

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