The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Survey feedback

0 Votes
I am wondering if there is a way I can get alerted through my email that a client has completed the survey. This did not happen and I need to know this without the client telling me that she has finished and sent it in. Thank you!
3 Comments
Moderator
Status changed to: Voting Open

Hi @ElizabethE607 this is a great feature request! We have opened this idea up so other users can weigh in as well.

Occasional Visitor

Have been using the "survey" feature as an "intake form" to get info from interested people.

Here is what is NOT working about your survey form:

 

1. I don't get notified when someone fills it out!  This is HUGE, since I can't respond to customers in a timely fashion without knowing they submitted information.

 

2. I can't "tag" or add these respondents to a list?  Should be able to track who filled out my survey, in ANY case when information is taken.  Ideally, I should be able to see it also linked to their contact for future reference, but at least I should be able to send an email to the people who filled out my form

 

3. Can "print" or save the individual responses all at once!  I have to open, then download each response individually - this is a complete waste of time in a digital system that should be able to do this easily.

 

SO FAR Survey Monkey is winning me back as a customer! 

 

I run into this all the time with Constant Contact - so good ALMOST... it just lacks the overall winning features that make data management and communication with customers easy... in literally EVERY aspect of service - landing pages, surveys, emails, contact management, etc...

Occasional Visitor
It would be nice to get notified when someone clicks a POLL button instead of having to run a report manually. This would be most helpful for me on campaigns that someone may respond to several weeks after it was sent. It would also be nice to be able to customize a landing page for users when they select a poll, and to be able to make changes to the landing pages after a campaign is sent, for instance, to notify user the poll has closed. And lastly, it would be nice to have a setting to disallow / allow anonymous poll responses, and to have responder confirm their email address (in case they are responding from a forwarded email or a web version which would cause the name to be blank and email address to be "Unidentified".