Your new survey program is not as good as the old one. Difficult to use. Why, when you have a good product do you mess with it?
Top Answer
Frankie_P
Moderator

Hi everyone,

 

Because this thread is not focused on one specific idea but rather general feedback on our updated survey campaigns, we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, here are some popular survey feature requests we are actively tracking:

We recommend sharing your need for these features directly on those threads instead.


17 Comments
Dholloway
Member

I agree! We may need to find another tool because of this!

Frankie_P
Moderator
Status changed to: Open Questions

Hi @JoannaC and @Dholloway  we’re sorry to hear you both feel this way about our updated survey tool.  What about this system do you feel is difficult to use? Any further details we can collect is helpful information for our Product Team to have.

Dholloway
Member

I posted about this in my own post. Almost all of the previous functionality that made it a meaningful survey tool is now gone. It is very problematic. Ranking questions, comments, skip logic, reporting functionality, etc. We need our survey tool to integrate with our contact list so we may need to stop using CC entirely. 

SandeeW2
Member

I have also asked your CSR to please keep the legacy survey past the June 30 2021 deadline.  The response was a thank you for my feedback. I agree with the above. The newer survey is not as thorough and we are currently shopping for a replacement for CC. If you can just keep the legacy that gives your customers a choice. 

Thank you

Frankie_P
Moderator

Hi @Dholloway thanks for sharing these details! You are correct, these feature requests were also mentioned in your previous feedback post as well. In fact on this thread we recommended commenting or voting on the active feature request threads we have for having the ability to include skip logicallow users to enter a comment, and edit the closing Thank You page. The more requests and votes a feature receives the higher a priority it can receive by our Product Team.

Frankie_P
Moderator

Hi @SandeeW2 though the legacy survey campaigns are being retired, we're always open to ways we can better our user's experience. What are some of the features that you're looking for that may not yet be available? We want to make sure these requests are properly tracked on your behalf.

KathyM99
Regular Participant

I am so happy I found this post. I work for a boutique law firm outside of Chicago and made the decision to use Constant Contact when they had their Legacy Survey over Survey Monkey. We send surveys after initial conferences and after a matter has closed and need a robust survey tool. The new tool makes it so difficult to have a survey with more than 3 questions. You also no longer have the option to rank satisfaction. I am also completely confused about how to send the survey. Previously, we were able to one survey open, re-send to previous receivers and also send to new contacts added to a list. It seems like now I should create a new email and list every time I want to send a survey. Has anyone else found another workaround? Thank you!

Caitlin_M
Administrator

Hi @KathyM99. What about the product makes it difficult to create a survey with more than three questions? In regards to your other feedback, I would recommend either commenting or voting on the following ideas. This way, you are notified of any changes or updates on our end:

 

Rank multiple items within a table 

Rank items numerically with dropdowns

Resend survey to non-respondents

 

KathyM99
Regular Participant

@Caitlin_M Thank you for the information. The Legacy Survey tool set the survey up on a serious of pages. For example, questions 1 and 2 on page 1 and a button to continue. The new survey tool appears as one page which seems very overwhelming and really only suitable for quick feedback. Our surveys go into detail about experiences in a conference and working with attorneys, etc. 

SymphonyInTheValley
Regular Participant

After copying an old survey to update and re-send I saw the note that there was a new survey tool.  Thought I'd check it out, then assumed I was just not able to find what I was expecting to see, so wound up here looking for help.

 

I don't think I've ever made a survey without skip logic.  I'm stumped as to how the new tool can be considered an upgrade without that feature, being able to put questions on separate pages, etc.  Yes, the old tool wasn't flashy to use, but the surveys did what we needed.  I'd happily stay with the ugly old tool that worked than the flashy one that doesn't - so please keep the legacy survey tool or put *all* current survey functions into the new tool. 

 

The ability to simply click a button to upgrade old surveys to the new tool, once all survey features are supported, would be nice, too.

KathyM99
Regular Participant

Coming back to this thread to see if any updates have been made to the new survey tool? I notices a message in my Legacy Survey about deactivation, "later in 2021." I figured some updates had occurred with the new "Survey Pages" tool but it's still very basic. Will there be any new tutorials so we can convert our current Legacy Surveys. Also, what is the timeline. 2022 is 4 months away...

MarlaS85
Participant

I totally agree with the commenters on the new survey interface. I haven't had to do a survey in a couple of months so was thrown off that I couldn't copy an old one or make a new one easily. It's terrible. I don't understand why you would make it new and not improved.

SandeeW2
Member

I had created a few new surveys that we ended up not using. Thought it was interesting that after I was done creating one of the surveys an actual survey popped up from Constant Contact asking about my experience. I noticed that this survey had a lot of functionality (like asking if I was "extremely dissatisfied, somewhat dissatisfied, neutral, somewhat satisfied... etc) and I thought that was odd because I was not able to have that ability on the surveys iI had just created (and that is a key reason I was not able to use them). Then I noticed that the CC survey was "powered by Qualtrics" so this tells me that Constant Contact cannot even use their own tool to get feedback from their customers. I say, if you sell something you should stand by it and use it. Does the CEO of Pepsi drink Coke in public? Just something to keep in mind as you are gathering feedback. People who pay are paying attention to details. It's tight time for many companies. Seems that our monthly payments are not reaping the benefits we used to have. 

GlobalP2
Regular Participant

Constant Contact: Are you going to fix the survey platform or not? All the responses sound like there is no resolution. As if this hasn't already wasted enough of my time... would be nice to know these comments are being received with intent. 

 

TimJ725
Participant

I do not even know where to begin with my frustration with the new survey tool and am so thankful I found this post. HERE IS TO HOPING THAT CONSTANT CONTACT WILL ACTUALLY DO SOMETHING ABOUT THESE ISSUES....

1. Skip Logic - What happened to this? Why would you eliminate a feature like this? 

- A well written survey uses skip logic. If I am asking a series of questions and they do not pertain to the respondent, they should be able to skip to the next question that makes sense. 

2. Contact Information - Before there was a way to have one question that included a space for the respondent to enter their contact information (First name, last name, company, email, city, state, etc.). Now I either have to create multiple questions asking this information OR create one question and add a comment box in hopes that the person will include everything I asked for.

3. Exporting & Viewing Results - When I use the new survey, I find it extremely difficult to view the results I am looking for and they do not export in the format they use to. 

 

Has anyone found a work around for the aforementioned issues or found a different service provider to create surveys? I have a large number of surveys to create within the next two months and am running out of options.

Frankie_P
Moderator

Hi @TimJ725

 

We apologize for any inconvenience caused from these features not being carried over. The features you have mentioned are all being tracked and monitored on their own request threads:

 

 

We recommend sharing your need for these items directly on their threads.

 

Frankie_P
Moderator
Status changed to: Closed - No Action

Hi everyone,

 

Because this thread is not focused on one specific idea but rather general feedback on our updated survey campaigns, we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, here are some popular survey feature requests we are actively tracking:

We recommend sharing your need for these features directly on those threads instead.

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