I agree! We may need to find another tool because of this!
Hi @JoannaC and @LauraB755 we’re sorry to hear you both feel this way about our updated survey tool. What about this system do you feel is difficult to use? Any further details we can collect is helpful information for our Product Team to have.
I posted about this in my own post. Almost all of the previous functionality that made it a meaningful survey tool is now gone. It is very problematic. Ranking questions, comments, skip logic, reporting functionality, etc. We need our survey tool to integrate with our contact list so we may need to stop using CC entirely.
I have also asked your CSR to please keep the legacy survey past the June 30 2021 deadline. The response was a thank you for my feedback. I agree with the above. The newer survey is not as thorough and we are currently shopping for a replacement for CC. If you can just keep the legacy that gives your customers a choice.
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