Templates are pointless. They all look the same and don't have any customizable features like the email editors. Also the fact that it limits you to one "gathering customer info" question. When I called I was told theres no way around this which is unfortunate because its nice to have all the contact info from those questions in an excel sheet. In my opinion it would've been better to perfect the survey portion of the site before its available for use. Im a HUGE fan of just about everything else on your site, but this honestly sucks.