Using Unopened report to follow up with our clients

0 Votes
We used the e-mail report for 'unopened' e-mails to call those clients, only to be told/discover that they not only opened their e-mails but had actually either accepted or declined. We were very embarrassed and disappointed that we were unable to use this report effectively.
4 Comments
Hannah_M
Moderator
Status changed to: New
 
Hannah_M
Moderator

Thanks for sharing this feedback. There are a number of reasons opens are not trackable, check out the FAQ for more.

Hannah_M
Moderator
Status changed to: Voting Open
 
Candace_M
Employee
Status changed to: Closed - Not Enough Votes
 
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