cancel
Showing results for 
Search instead for 
Did you mean: 
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.

Using Unopened report to follow up with our clients

0 Votes

Using Unopened report to follow up with our clients

We used the e-mail report for 'unopened' e-mails to call those clients, only to be told/discover that they not only opened their e-mails but had actually either accepted or declined. We were very embarrassed and disappointed that we were unable to use this report effectively.
4 Comments
Moderator
Status changed to: New
 
Moderator

Thanks for sharing this feedback. There are a number of reasons opens are not trackable, check out the FAQ for more.

Moderator
Status changed to: Voting Open
 
CTCT Employee
Status changed to: Closed - Not Enough Votes