I have called twice and gave feedback, but just got another confused customer due to the layout of your event registrations and need to submit another feedback piece.
People do not realize they are an automatic ticket if they are filling out the form. They then put themselves in the additional ticket count and end up with an extra ticket. We have had to issue too many refunds and request this be addressed asap.
You can easily fix this by not counting a ticket until someone puts in "How Many Tickets Are You Ordering" I have never seen an event registration like this and am disappointed as a client. Please address this. I had to put in wording for people to double check their order but it is not stopping the errors.
Another issue, I have had three people tell me they never received the receipt email and had trouble with the We Pay timing out.
Please fix the language so I do not need to go back to your competitor.